Product Integration Engineer

Key Responsibilities:

• Understanding partners' business use case.
• Describing products to partners. (Presales/Post sales calls for clients).
• Product demo/docs walkthrough.
• Handling partner tech queries on email, live chat & calls.
• Handling/debugging merchants Integration issues. (All products including
• SFTP set-up, APIs, SDKs etc. etc.)
• Owning the support documentation initiative & ensure that integration documentation is up to date.
• Conducting in-depth analysis for every issue before reaching out to any cross-
• functional teams for further support.

Who you need to be?

• 4 to 5 years of experience handling clients for different API integrations from reputed
• fintech companies.
• FinTech experience is a must.
• To explain complex information in simple, clear terms to non-IT personnel.

Additional skills required: -

• Ability to deal with complex issues.
• Logical thinker
• Good analytical and problem-solving skills.
• Up-to-date technical knowledge.
• An in- depth understanding of the product and process.
• Good interpersonal and customer care skills.
• Accurate records keeping.
• Excellent Communication skills. Proficiency in English (both written and verbal)
• Experience in web development in one or more of the following: Java, JavaScript, C,
• C++, C#, VB.NET, PHP, or Python will be an added advantage.
• Hands on experience with at least one programming language. Database queries (using
• SQL etc. etc.)
• Should be able to read & understand different types of APIs in JSON, XML & other
• formats and should be able to use & prepare postman collections for different APIs and
• help the partners integrate with these APIs.
• Any Bachelor's degree (Technical degree preferred).

Job location

Bangalore (work from office-Hybrid)