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Dynamics 365 Functional Consultant (3-5 yrs)
Vatsin Technology Solutions Private Limited
posted 3+ weeks ago
Job Description :
Key Responsibilities :
- Analyze and gather business requirements, transforming them into functional specifications for Microsoft Dynamics 365 Business Central.
- Configure and customize Dynamics 365 CRM to meet client needs, ensuring adherence to best practices.
- Design and implement workflows, business rules, and automation processes within the Dynamics 365 CRM environment.
- Collaborate closely with technical teams to define customizations, integrations, and strategies for data migration.
- Lead requirement workshops and conduct user training sessions to ensure successful CRM adoption by business users.
- Oversee the deployment, testing, and post-implementation support of Dynamics 365 CRM solutions.
- Diagnose and resolve functional issues within the CRM system to ensure smooth operations.
- Work with stakeholders to continuously improve CRM functionality and optimize business processes.
- Keep abreast of the latest updates, features, and trends related to Microsoft Dynamics 365 CRM.
- Create and maintain comprehensive documentation, including functional requirements, test cases, and user manuals.
Required Skills & Qualifications :
- Experience as a Microsoft Dynamics 365 Functional Consultant.
- Extensive expertise in Dynamics 365 CRM's Sales, Customer Service, and Marketing modules.
- Strong understanding of integration techniques (APIs, Plugins, Azure Functions, Dataverse).
- Experience in data migration, data cleansing, and optimizing CRM performance.
- Excellent communication and stakeholder management skills.
Functional Areas: Other
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