Branch Head

Role & responsibilities

1 Annual Business Planning and Review Analyze past performance and potential, draft targets for Sales, parts and service location-wise with DSMs and Finance Manager finalize in consultation with the National Sales Head, monitor weekly and monthly enquiry generation, parts consumption and plan corrective actions accordingly. In Order to achieve targets and control variance. Parts and Labor Sales Variance, Expense Variance, Contribution of parts and labor in overall profitability of the workshops.

2 Forecasting and Sales Promotion Plan To survey the market and forcast the sales for the month and accordingly ensure the stock and To Promotional activities with DSMs and devise and monitor the results. Approve ads and promotional activities at dealership. Planning field visits with DSMs and monitor the progress, evaluating reports from the DSMs. Day to day sales planning and execution. No. of Activities and Conversion ratio. Number of days taken to deliver the vehicle

3 Finance and Payments Monitor status of accounts receivable with Works Manager, Manager and Retail Business Head, recommend deviation from credit policy in identified cases. Helping customers in vehicle finance and liaison with financial institutes. Decision on No. of days outstanding Customer Feedback, Response Time

4 Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with concerned works manager for effective closure, if required coordinate between customer and regional office for resolution on certain issues. Administeration and upkeep of sales showroom, maintaining the sales process at every touchpoint In Order to ensure high levels of customer satisfaction Number of days taken to close, Customer Satisfaction level

5 Key Account Management Monitor planned actions for identified key accounts with respect to aftermarket (parts & service) and finance issues, liaison between concerned people internally and the customers. Monitor planned actions for identified key accounts with respect to sales and finance issue, liason between concerned positions internally and the customer IN ORDER TO present a one point contact for identified accounts In Order to support the business case for expansion of COCO network. Customer Satisfaction, Customer Feedback Response Time

Preferred candidate profile