D365 CRM - Architect (DSG)

• Serve as the primary advisor for Dynamics 365 Field Service solution design, architecture, and strategy.
• Partner with business and IT stakeholders to align Field Service capabilities with operational needs (dispatching, inventory, resource scheduling, customer communications, etc).
• Lead requirement gathering workshops, solution envisioning sessions, and architecture reviews.
• Guide the configuration and customization of Field Service components (Work Orders, Bookable Resources, Agreements, Inspections, etc).
• Ensure solution governance and alignment with Microsoft best practices and industry standards.
• Support integration with other systems (ERP, IoT platforms, customer portals, etc).
• Review and validate technical designs, data models, workflows, and automation strategies.
• Assist in risk assessment, change management, and training strategies for go-live and adoption.
• Mentor and guide functional consultants and development teams throughout project lifecycle.

About the Role:
The D365 CRM - Field Service SME will play a pivotal role in implementing and optimizing Microsoft Dynamics 365 for field service applications. This position requires a thorough understanding of the field service processes and the ability to translate business needs into functional solutions within the D365 framework. The SME will also be responsible for training and supporting end users to ensure successful adoption of the system.

About the Team:
The team consists of experienced professionals with diverse backgrounds in CRM, field service operations, and systems integration. Collaborating closely, team members leverage their expertise to drive project success and improve operational efficiencies. The environment fosters continuous learning and innovation, making it an ideal place for those looking to expand their knowledge and skills in technological solutions for field service management.

You are Responsible for:
Gathering and analyzing business requirements to design effective D365 solutions.
Leading the configuration and customization of the Microsoft Dynamics 365 Field Service module.
Providing guidance and support during the implementation phase, ensuring alignment with best practices.
Conducting training sessions and creating documentation for end users.
Collaborating closely with cross-functional teams to integrate D365 with other systems and processes.

To succeed in this role you should have the following:
A strong background in Microsoft Dynamics 365, particularly with the Field Service module.
Experience in project management and leading system implementation projects.
Excellent communication skills to effectively train and support end users.
Problem-solving abilities to identify and resolve issues during and after implementation.
A solid understanding of field service operations and best practices in the industry.