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Analyst, Product (KYC)
Western Union
posted 1 week ago
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Flexible timing
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Job Description
Analyst, Product- Pune, MH
Are you passionate about Product Delivery and Know Your Customer Services? Do you have experience delivering solutions that provide a compliant customer experience, delight consumers, and add tremendous business value? If you have a track record of driving product success through data & consumer centric thinking and have a bias for action, then it s time to join Western Union s Product team as an Analyst, Product.
Western Union powers your pursuit.
We are seeking an experienced Product owner , preferably with deep domain expertise in KYC (Know Your Customer) processes and solid background in the fintech/ecommerce industry . As a key member of the Agile team, the product owner will work closely with Product manager and engineering teams to define, prioritize and deliver features that ensure compliance and seamless onboarding experiences.
Role Responsibilities
- Own and manage the product backlog for KYC-related features and enhancements.
- Write clear, detailed, and technically feasible user stories , acceptance criteria, and workflows for development teams.
- Conduct user story grooming and review sessions to ensure team understanding and alignment
- Lead daily scrum meetings, sprint planning, retrospectives, and other Agile ceremonies.
- Serve as the subject matter expertise for KYC regulatory requirements and best practices, especially in fintech contexts.
- Act as the voice of the customer and compliance teams, ensuring that all features meet regulatory and customer experience standards
- Coordinate cross-functionally with Compliance, Legal, Operations, and Technology stakeholders.
- Monitor delivery progress, track key KPIs, and adjust scope or priorities as necessary
- Contribute to continuous improvement efforts across product development processes.
Role Requirements
- Overall 5+ years of work experience with 3-5 years of experience as a Product owner
- Preferably: Strong domain expertise in KYC, AML and customer onboarding
- Hands-on experience in writing user stories, managing product backlogs, and facilitating agile ceremonies
- Experience with tools like Jira, Confluence, Figma.
- Certified Scrum Product Owner (CSPO) or similar agile certifications is preferred.
- Familiarity with digital identify verification vendors and technologies is preferred.
- Experience launching KYC solutions across multiple geographies and jurisdictions is preferred.
We make financial services accessible to humans everywhere. Join us for what s next.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( https: / / careers.westernunion.com / global-benefits / ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your India specific benefits include:
Employees Provident Fund [EPF]
Gratuity Payment
Public holidays
Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
Annual Health Check up
Hospitalization Insurance Coverage (Mediclaim)
Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
Cab Facility
Relocation Benefit
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee s working days per month.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-MT #LI-Hybrid
Estimated Job Posting End Date:
06-30-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Employment Type: Full Time, Permanent
Read full job description
What people at Western Union are saying
Analyst salary at Western Union
reported by
6
employees
with 4-10
years exp.
₹10.5
L/yr - ₹17.6
L/yr
105%
more
than the average Analyst Salary in India
View more details
What Western Union employees are saying about work life
based on 355 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Western Union Benefits
Submitted by Company
Global Recognition & Rewards Program Risk Insurance Benefit Paid Time Off Medical Benefits Employee Wellness Employee Assistance Program
Submitted by Employees
View more benefits 
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Western Union Pune Office Location
Pune, Maharashtra Office
Western Union Technology Engineering Center
Business Bay, Podium Level,
Tower A, Wing 1,
Airport Road, Yerawada, Pune
Pune, Maharashtra
411006
411006
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