Atm Operations Executive

Role & responsibilities

Daily Coordination & Meetings:

• Participate in daily Google Meets to review high-ageing calls, update plans of action, and track progress.
• Liaise with vendors, field engineers, internal teams, and banking partners for quick resolution of service issues.

Communication & Escalation Management:

• Monitor and respond to emails, calls, and chats regarding new assignments, escalations, and closures.
• Log and update service call details, ETAs, and resolutions in Maximus, CBS, and Excel trackers.
• Handle inbound queries from CRA/IMSC/CMs/LLs/vendors and provide timely updates.

Operational & Technical Support:

• Coordinate technical issues such as UPS, battery, LAN, electrical, power, and safety-related maintenance.
• Follow up with vendors for resolution and conduct root cause analysis on chronic issues.

Reporting & Documentation:

• Maintain accurate records for site activity, UPS/battery inventory, additions/closures, and expense approvals.
• Generate reports for monthly expenses, pending tickets, RCA, site shifts, and equipment maintenance.

Process Improvement & Compliance:

• Identify process bottlenecks and support automation or streamlining initiatives.
• Support in M-Audits, ambience data verification, and coordination with Finance for billing accuracy.

Preferred candidate profile

• Graduate in any discipline (B.Com/BBA preferred).
• 12 years of experience in ATM or field coordination roles is an advantage.
• Basic knowledge of ATM functioning and service call systems like Maximus and CBS preferred.
• Familiarity with Excel, email, and coordination tools