Customer Success Manager

Adoption:

• Facilitate the adoption of YuCollects solutions within client organizations, tailoring strategies to maximize their effectiveness.
  
• Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.
  

Usage:

• Monitor client usage patterns and provide guidance to optimize solution effectiveness.
  
• Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.
  

Troubleshoot:

• Quickly identify and resolve client issues to maintain high levels of client satisfaction.
  
• Collaborate with internal teams to address any system or process-related challenges.
  

Travel:

Extensive travel to engage with clients

Requirements

Experience:

• Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.
  
• Proven track record in developing strategies for increasing product usage and client satisfaction.
  

Skills:

• Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.
  
• Exceptional relationship management skills to build and nurture long-term client partnerships.
  
• Effective objection handling to address client concerns confidently and constructively.
  
• Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.
  
• Proficient problem-solving abilities to troubleshoot issues and provide timely solutions.
  
• In-depth industry knowledge and fluency in the local language to effectively communicate with clients.