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3.3

based on 191 Reviews

312 Yubi Jobs

Customer Success Manager

spocto - A Yubi Company

3.3

based on 191 Reviews

3-8 years

Rajkot

1 vacancy

Customer Success Manager

Yubi

posted 2 weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Relationship Management IT Infrastructure Financial Services Subject Matter Expertise Troubleshooting

+ 1 more

Job Description

YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling.

Key Responsibilities:

Adoption:

Facilitate the adoption of YuCollects solutions within client organizations, tailoring strategies to maximize their effectiveness.

Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.

Usage:

Monitor client usage patterns and provide guidance to optimize solution effectiveness.

Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.

Troubleshoot:

Quickly identify and resolve client issues to maintain high levels of client satisfaction.

Collaborate with internal teams to address any system or process-related challenges.

Travel:

Extensive travel to engage with clients

Requirements

Experience:

Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.

Proven track record in developing strategies for increasing product usage and client satisfaction.

Skills:

Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.

Exceptional relationship management skills to build and nurture long-term client partnerships.

Effective objection handling to address client concerns confidently and constructively.

Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.

Proficient problem-solving abilities to troubleshoot issues and provide timely solutions.

In-depth industry knowledge and fluency in the local language to effectively communicate with clients.

Employment Type: Full Time, Permanent

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