RBL Bank

Mission: CUSTOMERS AT THE HEART To engage and understand customer needs, provide best-in-class products & services, be responsive and quick in resolving queries - resulting in true customer delight & peace of mind. EMPLOYEES AS THE PILLAR To provide an enabling work culture, where career aspirations can be realized through consistent performance and demonstration of the bank’s core values & beliefs. COMMUNITY AS THE CAUSE To deliver robust and cost-effective banking services that promote financial inclusion, catalyse growth and reduce social inequalities. SHAREHOLDER VALUE AS THE FOCUS To demonstrate high corporate governance standards that protects and balances stakeholder interests in the journey to achieving short and long term business goals.

Vision: To Be a 'Bank of Choice' by creating and nurturing enduring relationships through trust and respect of our customers, employees and partners.