10+ Banking Operations Interview Questions and Answers

ICICI Bank's hiring strategy may focus on flexibility and cost-effectiveness over permanent roles for contractual employees.

• Cost Management: Contractual employees often have lower overall costs for the bank, including benefits.

• Flexibility: Hiring on a contractual basis allows the bank to adjust workforce size based on demand.

• Skill Utilization: Contractual roles can be filled with specialized skills for specific projects without long-term commitments.

• Performance Evaluation: Co...read more

A crossed cheque indicates that the amount should be deposited into the payee's account and cannot be cashed over the counter.

• Crossed cheques have two parallel lines on the top left corner.

• The payee's name is written on the cheque, and only they can deposit it into their account.

• Crossed cheques are more secure than open cheques as they prevent fraud and theft.

• Banks may charge a fee for processing crossed cheques.

• Examples of crossed cheques include payroll cheques and dividend...read more

Cheque is a written order to a bank to pay a specific amount of money. Reconciliation is the process of comparing two sets of records to ensure they are in agreement. Suspense account is an account used to temporarily hold transactions that cannot be classified. Demand draft is a type of check used to make a payment from one bank account to another.

• Cheque is a negotiable instrument that directs a bank to pay a specific amount of money to the bearer or a named person.

• Cheques h...read more

Mortgage and loan process involves applying for a loan, submitting required documents, and approval or rejection of the loan.

• The borrower applies for a loan with a lender.

• The lender evaluates the borrower's creditworthiness and ability to repay the loan.

• The borrower submits required documents such as income proof, credit report, and property details.

• The lender reviews the documents and decides whether to approve or reject the loan.

• If approved, the borrower signs the loan agre...read more

Banks collect various charges from customers for services provided.

• Account maintenance fees

• ATM withdrawal fees

• Overdraft fees

• Wire transfer fees

• Credit card annual fees

• Loan processing fees

I have experience in banking operations and can handle processes efficiently. Some challenges include managing customer expectations and ensuring compliance.

• I have worked in banking operations for X years

• I am familiar with various banking processes such as account opening, loan processing, and transaction handling

• To handle processes efficiently, I prioritize tasks, communicate with team members, and use technology to streamline operations

• One of the challenges I face is managi...read more

Banking operations refer to the day-to-day activities of a bank to ensure smooth functioning of financial transactions.

• Opening and closing of accounts

• Processing of transactions such as deposits, withdrawals, and transfers

• Issuing loans and credit cards

• Managing risk and compliance

• Customer service and support

• Investment banking operations

• Foreign exchange operations

A bank is a financial institution that accepts deposits from the public and provides various financial services.

• Banks accept deposits from individuals, businesses, and other entities.

• Banks provide loans and credit facilities to borrowers.

• Banks offer various financial services such as checking and savings accounts, credit cards, mortgages, and investment products.

• Banks facilitate money transfers and payments through electronic systems.

• Banks play a crucial role in the economy b...read more

AML stands for Anti-Money Laundering. It is a set of laws, regulations, and procedures designed to prevent illegal financial activities.

• AML is a regulatory requirement for banks to prevent money laundering and terrorist financing.

• Banks must verify the identity of their customers and monitor their transactions for suspicious activities.

• AML programs include risk assessments, employee training, and reporting suspicious activities to authorities.

• Failure to comply with AML regulat...read more

Gold loan is a type of secured loan where gold is used as collateral.

• Gold loan is a popular form of financing in India.

• The loan amount is usually a percentage of the gold's value.

• The interest rates are lower compared to unsecured loans.

• The loan tenure is shorter compared to other types of loans.

• If the borrower fails to repay the loan, the lender can sell the gold to recover the amount.

• Gold loan can be availed by individuals, small businesses, and farmers.

• The loan amount can b...read more