Corporate Travel Consultant Interview Questions and Answers

Customer satisfaction refers to meeting or exceeding customer expectations and ensuring their needs are fulfilled.

• Customer satisfaction is the measure of how well a product or service meets or exceeds customer expectations.

• It involves understanding and fulfilling customer needs and preferences.

• It is important for building customer loyalty and repeat business.

• Customer satisfaction can be measured through surveys, feedback, and reviews.

• Examples of customer satisfaction initiati...read more

Routing in the USA involves understanding major travel hubs, direct flights, and regional connections for efficient travel planning.

• Major Hubs: Key airports like JFK (New York), LAX (Los Angeles), and ORD (Chicago) serve as primary gateways for domestic and international flights.

• Direct Flights: Many cities offer direct flights to popular destinations, such as Miami to San Francisco, reducing travel time.

• Regional Connections: Smaller airports often connect to major hubs, like ...read more