Help Desk Engineer

Help Desk Engineer Interview Questions and Answers for Freshers

Updated 12 Jul 2025

Asked in 3i Infotech

4d ago

Q. How do you configure Outlook?

Ans.

Configuring Outlook involves setting up email accounts, server settings, and personal preferences.

  • Open Outlook and click on 'File'

  • Select 'Add Account' and enter your email address

  • Choose between IMAP or POP settings depending on your email provider

  • Enter incoming and outgoing server settings (e.g. imap.gmail.com and smtp.gmail.com for Gmail)

  • Set up additional preferences like signature, auto-reply, and folder organization

Asked in Genpact

1d ago

Q. What are your salary expectations?

Ans.

My salary expectation is based on my experience, skills, and the market rate for HelpDesk engineers.

  • Salary expectation is negotiable based on factors like experience, skills, and market rate

  • Research average salary for HelpDesk engineers in the specific location

  • Consider benefits and perks in addition to base salary

  • Provide a salary range rather than a specific number

4d ago

Q. What is a domain in networking?

Ans.

A domain in networking refers to a group of computers, servers, and devices that are interconnected and managed as a unit.

  • Domains help to organize and manage network resources

  • They provide a way to group computers and devices based on a common set of rules or characteristics

  • Domains are often used in Active Directory environments in Windows networks

  • Each domain has a unique name and can have its own security policies and settings

3d ago

Q. What is a networking system?

Ans.

Networking system refers to the interconnected devices and software that allow communication and data sharing between computers.

  • Networking system involves hardware such as routers, switches, and cables

  • It also includes software protocols like TCP/IP for data transmission

  • Examples of networking systems include LANs, WANs, and the Internet

Are these interview questions helpful?

Q. What is a server?

Ans.

A server is a computer or software that provides functionality or resources to other computers, known as clients, over a network.

  • Servers can store and manage data, applications, or services for clients to access remotely.

  • Examples of servers include web servers, email servers, file servers, and database servers.

  • Servers often have higher processing power, memory, and storage capacity compared to client devices.

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