Helpdesk Support Engineer

Helpdesk Support Engineer Interview Questions and Answers

Updated 16 Aug 2025

Asked in Acro Technologies

5d ago

Q. What is the BSOD error, how can you identify the issue, and what necessary actions should you take?

Ans.

BSOD (Blue Screen of Death) indicates critical system errors in Windows, requiring troubleshooting to identify and resolve issues.

Identify the error code displayed on the BSOD, e.g., '0x0000007B'.
Check recent hardware or software changes that may have triggered the error.
Use Windows Recovery Environment to troubleshoot and repair startup issues.
Run memory diagnostics to check for faulty RAM.
Update drivers, especially for graphics and storage devices, to ensure compatibility.

Asked in Acro Technologies

5d ago

Q. What is the difference between Windows 10 and Windows 11?

Ans.

Windows 10 and Windows 11 differ in design, features, performance, and system requirements.

User Interface: Windows 11 has a centered Start menu and rounded corners, while Windows 10 has a traditional layout.
Performance: Windows 11 is optimized for gaming with features like DirectStorage and Auto HDR.
Virtual Desktops: Windows 11 offers improved virtual desktop support, allowing users to customize desktops for different tasks.
Widgets: Windows 11 introduces a Widgets panel for p...read more

Helpdesk Support Engineer Interview Questions and Answers for Freshers

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Asked in VDA Infosolutions

3d ago

Q. What's this Assemble pc and disable PC

Ans.

Assembling a PC involves putting together the hardware components to create a functional computer. Disabling a PC means turning it off or making it unusable.

Assembling a PC requires knowledge of hardware components and their compatibility
Disabling a PC can be done through software or hardware means
Examples of disabling a PC include shutting it down, removing the power source, or disabling specific hardware components

Asked in Acro Technologies

3d ago

Q. Explain the Ost & pst in Outlook explain?

Ans.

OST and PST are file formats used by Microsoft Outlook for storing emails and data.

PST (Personal Storage Table) files store emails, contacts, and calendar events locally on a user's computer.
OST (Offline Storage Table) files allow users to work offline by syncing with an Exchange server when connected.
PST files are typically used for POP3 or IMAP accounts, while OST files are used for Microsoft Exchange accounts.
Example: A user can export their emails to a PST file for backup...read more

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Asked in Thomson Digital

5d ago

Q. Printer configuration desktop configuration policy

Ans.

Printer configuration desktop policies streamline printer setup and management for users in an organization.

Define printer settings in Group Policy for automatic deployment.
Use print server to manage network printers centrally.
Implement user permissions to control access to specific printers.
Example: Set default printer based on user location or department.
Regularly update drivers and firmware to ensure compatibility.

Asked in InterGlobe Aviation

4d ago

Q. What are OST and PST files?

Ans.

OST and PST are file formats used by Microsoft Outlook to store email data.

OST stands for Offline Storage Table and is used for storing email data when working in offline mode.
PST stands for Personal Storage Table and is used for storing email data on the local computer.
OST files are created when Outlook is configured to work in cached mode.
PST files can be used to backup or archive email data.
Both OST and PST files can be imported or exported in Outlook.