30+ IT Support Technician Interview Questions and Answers

Yes, I have experience working with ServiceNow for managing IT support tickets.

• Managed and resolved IT support tickets using ServiceNow

• Assigned tickets to appropriate IT technicians based on priority and expertise

• Monitored ticket statuses and ensured timely resolution

• Generated reports on ticket trends and resolutions for analysis

SharePoint is a web-based collaborative platform used for document management, content management, and workflow automation in organizations.

• SharePoint allows users to create, manage, and share information and documents in a secure way

• It helps in improving collaboration and communication within teams

• SharePoint can be used for creating intranet portals, document libraries, and project management sites

• It integrates with Microsoft Office applications like Word, Excel, and Outlook...read more

DNS is a system that translates domain names to IP addresses, while DHCP is a protocol that assigns IP addresses to devices on a network.

• DNS stands for Domain Name System and is used to translate domain names into IP addresses.

• DHCP stands for Dynamic Host Configuration Protocol and is used to assign IP addresses to devices on a network.

• DNS is like a phone book that maps domain names to IP addresses, while DHCP is like a post office that assigns addresses to devices.

• DNS is ess...read more

We use a combination of antivirus software in our organization to ensure comprehensive protection.

• We primarily use Symantec Endpoint Protection for our antivirus needs

• In addition, we also utilize Malwarebytes for additional security measures

• Regular updates and scans are conducted to ensure all systems are protected

ADDS stands for Active Directory Domain Services.

• ADDS is a Microsoft service that provides centralized authentication and authorization for Windows-based computers.

• It allows administrators to manage users, computers, and other resources in a network environment.

• ADDS is a key component of Microsoft's Active Directory technology.

• It is used to create and manage domains, domain controllers, and other directory objects.

• ADDS also provides features such as group policy management, L...read more

A distribution list is a group of email addresses that can be used to send messages to multiple recipients at once.

• Distribution lists are commonly used in email clients to easily send messages to a group of people.

• They can be created and managed by users or administrators.

• Examples of distribution lists include 'sales-team@example.com' or 'all-employees@example.com'.

Server OS installation involves creating a bootable media, configuring BIOS settings, and following the installation wizard.

• Create a bootable media with the server OS image

• Insert the media and boot the server

• Configure BIOS settings to boot from the media

• Follow the installation wizard and select appropriate options

• Configure network settings and install necessary drivers

• Install additional software and updates as needed

To create a distribution list, follow these steps:

• Open Outlook and go to the Home tab

• Click on New Items and select More Items

• Choose Contact Group

• Add members to the group by clicking on Add Members

• Save the group by clicking on Save & Close

Componentizing hardware involves breaking down systems into manageable parts for easier maintenance and upgrades.

• Identify the main components: CPU, RAM, storage, motherboard, power supply, etc.

• Assess compatibility: Ensure components work together (e.g., CPU socket type matches motherboard).

• Document specifications: Keep records of each component's specifications for future reference.

• Consider modular design: Use standardized parts for easier upgrades (e.g., using SSDs instead o...read more

BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.

• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

• It usually includes an error code and a message indicating the cause of the error.

• Common causes of BSOD errors include hardware failures, driver issues, and software conflicts.

• Examples of BSOD errors include 'PAGE_FAULT_IN_NONPA...read more

Data can be saved by booting from a live CD/USB and copying the data to an external drive.

• Create a bootable CD/USB with a live operating system such as Ubuntu or Linux Mint.

• Boot the computer from the live CD/USB.

• Connect an external drive to the computer.

• Copy the data from the corrupted Windows drive to the external drive.

• Once the data is saved, reinstall Windows or repair the existing installation.

O365, or Microsoft 365, is a cloud-based suite of productivity tools and services for businesses and individuals.

• O365 includes applications like Word, Excel, PowerPoint, and Outlook.

• To configure O365, sign up for a subscription on the Microsoft website.

• Set up user accounts through the Microsoft 365 admin center.

• Configure email settings in Outlook for O365 accounts.

• Utilize OneDrive for Business for cloud storage and file sharing.

Setting up Office 2021 involves installation, activation, and configuration for optimal use.

• Download Office 2021 from the official Microsoft website or insert the installation media.

• Run the setup file and follow the on-screen instructions to install Office.

• Activate Office using a valid product key during or after installation.

• Configure settings such as language preferences and default file formats in any Office app.

• Ensure updates are enabled for security and feature enhanceme...read more

To resolve Office 365 network issues, diagnose connectivity, check settings, and ensure proper configurations.

• Check internet connectivity: Ensure the device is connected to the internet by testing other websites.

• Verify Office 365 service status: Visit the Microsoft 365 Service Health page to check for outages.

• Review network settings: Ensure that firewall or proxy settings are not blocking Office 365 services.

• Use the Microsoft Support and Recovery Assistant: This tool can help...read more

Converting IP address to binary and vice versa is a fundamental skill for IT support technicians.

• To convert an IP address to binary, convert each octet to binary and concatenate them.

• To convert binary to an IP address, split the binary into octets and convert each octet to decimal.

• Remember that each octet is 8 bits long.

• Useful tools for conversion include online converters and the Windows calculator in programmer mode.

IT Support Technicians utilize various technologies for troubleshooting, maintenance, and user support in IT environments.

• Operating Systems: Windows, macOS, Linux for managing user environments.

• Networking: Routers, switches, and firewalls for connectivity and security.

• Remote Support Tools: Software like TeamViewer or AnyDesk for assisting users remotely.

• Help Desk Software: Platforms like Zendesk or ServiceNow for ticket management.

• Hardware: Knowledge of PCs, printers, and per...read more

HTTP servers are software programs that handle requests from clients and serve web pages or other content over the internet.

• HTTP stands for Hypertext Transfer Protocol

• HTTP servers listen for requests on port 80 or 443 (for HTTPS)

• Examples of HTTP servers include Apache, Nginx, and Microsoft IIS

To configure Outlook, open the application and follow the setup wizard.

• Open Outlook and click on File

• Click on Add Account

• Enter your email address and password

• Follow the prompts to complete the setup

A virtual machine is a software emulation of a physical computer that runs its own operating system and applications.

• Virtual machines allow multiple operating systems to run on a single physical machine

• They provide a sandboxed environment for testing and development

• They can be used for server consolidation and disaster recovery

• Examples include VMware, VirtualBox, and Hyper-V

To work on a PC fast, optimize startup programs, clean up disk space, update software regularly, and use keyboard shortcuts.

• Optimize startup programs to reduce boot time

• Regularly clean up disk space to improve performance

• Update software and drivers to ensure smooth operation

• Use keyboard shortcuts to navigate quickly and efficiently

A local area network (LAN) is a network that connects computers and devices in a limited geographical area such as a home, office, or campus.

• LANs are typically faster and more secure than wide area networks (WANs)

• LANs can be wired or wireless

• LANs allow for sharing resources such as printers, files, and internet connections

• Examples of LAN technologies include Ethernet, Wi-Fi, and Token Ring

Desktop support involves assisting users with hardware and software issues on their computers.

• Troubleshooting hardware issues, such as replacing a faulty hard drive.

• Installing and configuring software applications, like Microsoft Office.

• Providing support for operating system problems, such as Windows updates.

• Assisting with network connectivity issues, like Wi-Fi setup.

• Guiding users on best practices for data backup and security.

IT troubleshooting is the process of identifying, diagnosing, and resolving technical issues in computer systems and networks.

• Identify the problem by gathering information from the user or system logs

• Diagnose the issue by testing hardware and software components

• Resolve the problem by applying solutions such as software updates or hardware replacements

• Document the troubleshooting process for future reference

• Communicate with the user throughout the process to provide updates an...read more

LAN stands for Local Area Network, a network of interconnected devices within a limited area such as a home, office, or building.

• LAN is used to connect computers, printers, servers, and other devices within a specific geographic area.

• It allows for the sharing of resources such as files, printers, and internet access among connected devices.

• LANs can be wired (Ethernet) or wireless (Wi-Fi) and are typically faster and more secure than wide area networks (WANs).

OSI model is a conceptual model that characterizes and standardizes the communication functions of a telecommunication or computing system.

• OSI stands for Open Systems Interconnection

• It has 7 layers, each with a specific function

• Layers are: Physical, Data Link, Network, Transport, Session, Presentation, Application

• Each layer communicates with the adjacent layers

• Example: Sending an email involves all 7 layers of the OSI model

BIOS stands for Basic Input/Output System. It is a firmware used to perform hardware initialization during the booting process.

• BIOS is a firmware that is stored on a chip on the computer's motherboard.

• It is responsible for initializing and testing hardware components during the boot process.

• BIOS settings can be accessed and modified through a BIOS setup utility.

• Examples of BIOS manufacturers include AMI (American Megatrends Inc.) and Phoenix Technologies.

I have worked on various IT projects including network upgrades, software implementations, and system migrations.

• Upgraded network infrastructure to improve speed and reliability

• Implemented new software applications to streamline business processes

• Migrated systems to new hardware for better performance