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Cex Webuy Entertainment

3.6

based on 156 Reviews

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Cex Webuy Entertainment Customer Service Associate Reviews

Updated 16 Mar, 2025

Category Ratings

4.0

Job Security

3.9

Company Culture

3.8

Work-Life Balance

3.7

Salary

3.6

Skill Development

3.6

Work Satisfaction

2.9

Promotions

What employees say about Cex Webuy Entertainment?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

80% employees reported

Flexible timing

33% employees reported

No travel

37% employees reported

View more detailed insights

Gender based rating

4.7

Rated by Women

2 reviews

3.6

Rated by Men

3 reviews

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7 reviews found

Sort By: Popular

Customer Service Associate in Mumbai

Full Time

WeCare Department

5.0

updated on 27 Jun 2021

Likes

You're immediate Team Leaders and Managers are very supportive and would help you get a hang of the work and are very patient. They would help you feel comfortable with the team from the time you step in. Apart from this, the timings are very good and the company provides a variety of perks. I must say the company is indeed employee-centric.

Dislikes

The work is monotonous, and not much to learn (develop your skills) apart from the process we follow. The increment is less year on year and very little scope to jump up the ladder unless an IJP opens which is rare.

Work Details

Currently working as a Customer Care Associate resolving customer queries over emails.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

Customer Support Service Department

4.0

updated on 09 Apr 2021

Likes

The people here are very helpful and the work too is very nice. There is a very good work life balance and fun with loads of perks and preveledges.

Dislikes

There is no dislike in regard to work, however, there is no Mediclaim facility for family just the employee.

Work Details

Amazing...

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Free food, Games zone, flexible timings, no grave yard shift, free snacks, team parties.

Customer Service Associate in Mumbai

Corporate Training Department

3.0

updated on 21 Mar 2021

Likes

I like the work culture & the work environment.

Dislikes

Very poor appraisals even after working very hard throughout the year. Almost zero opportunities to grow within the company. Even after handling multiple queues for more than 2 & half years, the job title still remains the same.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in Ahmedabad

Store Department

5.0

updated on 01 Apr 2018

Likes

Very nice atmosphere in Cex , i learnt lot of things about gadgets and personal skill ,no pressure , managers always encourage us .

Dislikes

11 hours working time is more .

Work Details

CUSTOMER SERVICE ASSOCIATE

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Associate in Pune

Customer service associate Department

4.0

updated on 03 Sep 2019

Likes

First of all I love cex. I am thankful to work with Cex webuy entertainment Pvt ltd. Started by Robert Dudani, Paul Farrington, Hugh man, Charlie Brooker, Oli Smith and Oliver ball. Established 1992 in London a firm belief that there is a second hand market for a computer gadgets and video games. Increasing the need to recycle. Theywanted a retailer where one could pick up second hand oldies but still goodies at knockdown price. They are hippies but dressed unhippishly stupid as to not admit. Great teammates treat others with respect. They make others feel good about themselves and their role on the team. They trained in every 6th month about product knowledge, communication skills, behaviour etc. From this company I got lot's of knowledges & experience. They deal only on oldies but in goodies product and also buying oldies stuff and selling oldies....Read More

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within Country.

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a deputy manager

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HQ - Mumbai, Maharastra, India

Retail

1k-5k Employees (India)

People also ask about Cex Webuy Entertainment's Customer Service Associates

Is Cex Webuy Entertainment a good place to work for Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.6 out of 5 from over 7 employee reviews, it's clear that most customer service associates have a positive experience working at Cex Webuy Entertainment. Job Security holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 2.9.

Does Cex Webuy Entertainment pay their Customer Service Associates well?

According to AmbitionBox reviews, Cex Webuy Entertainment customer service associates rate their salary and benefits at 3.7 out of 5, based on 7 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Cex Webuy Entertainment's customer service associates salaries here .

How is the work culture at Cex Webuy Entertainment for Customer Service Associates?

Work culture at Cex Webuy Entertainment for customer service associates is rated 3.9 out of 5 by 7 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at Cex Webuy Entertainment for Customer Service Associates?

Based on 7 reviews on AmbitionBox, Cex Webuy Entertainment's customer service associates rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Cex Webuy Entertainment, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

Cex Webuy Entertainment Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Cex Webuy Entertainment reviews submitted by Cex Webuy Entertainment employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Cex Webuy Entertainment is the right company for you. 80% of em...