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FedEx Express

3.9

based on 1.3k Reviews

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FedEx Express Customer Service Associate Reviews

Updated 13 Oct, 2023

Category Ratings

4.7

Skill Development

4.6

Job Security

4.6

Salary

4.6

Work-Life Balance

4.5

Company Culture

4.5

Work Satisfaction

4.0

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What employees say about FedEx Express?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

37% employees reported

Flexible timing

55% employees reported

Within city

56% employees reported

View more detailed insights

Gender based rating

4.8

Rated by Women

6 reviews

4.3

Rated by Men

5 reviews

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11 reviews found

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Customer Service Associate in Pune

Customer Service Department

4.0

updated on 20 Mar 2021

Likes

Fedex work culture and the way managers and TLs treat you

Dislikes

salary hike is one point and no repetition of routine work

Work Details

Resolving customer queries on call by coordinating with operations (ground staffs)

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

Voice / Blended Department

5.0

updated on 05 Mar 2023

Likes

FedEx is a big cultural company where there is tremendous opportunities and lifetime skills upgrading work, excellent staff management, cleanliness, professionalism and everyday enthusiasm. Loved working here a 10/10 from me to work here.

Dislikes

Just required travel care services for some locations.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Read FedEx Express Customer Service Associate Reviews based on locations

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Customer Service Associate in New Delhi

Voice / Blended Department

4.0

updated on 20 May 2018

Likes

Not much but yes partial behavior of manager and team members can not tolerate at all as well annoyed rules made for employees too bad. Salary on time! Too much office politics! Bad behavior of teammates! Different rules for each employee! Not much career oriented atmosphere! Feel helpless more of the time! Company is good but politics play by senior level staff not good at all!!apprical on time but as per work profile salary is too less...Read More

Dislikes

Not happy with work culture

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Top trending discussions

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Daily Office Life

a digital marketer

Showed My Office Tantrums to My Husband

Last night, I came home feelin... read more

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HQ - Moon Township, United States (USA)

Logistics

1k-5k Employees (India)

People also ask about FedEx Express's Customer Service Associates

Is FedEx Express a good place to work for Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.6 out of 5 from over 11 employee reviews, it's clear that most customer service associates have a positive experience working at FedEx Express. Skill development holds the highest rating at 4.7, while career growth is rated the lowest amongst all factors at 4.0.

Does FedEx Express pay their Customer Service Associates well?

According to AmbitionBox reviews, FedEx Express customer service associates rate their salary and benefits at 4.6 out of 5, based on 11 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that FedEx Express is generally seen as a place that values and rewards its workforce fairly. You can know more about FedEx Express's customer service associates salaries here

How is the work culture at FedEx Express for Customer Service Associates?

Work culture at FedEx Express for customer service associates is rated 4.5 out of 5 by 11 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at FedEx Express.

How is the job security at FedEx Express for Customer Service Associates?

Based on 11 reviews on AmbitionBox, FedEx Express's customer service associates rate job security at 4.6 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at FedEx Express, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

FedEx Express Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 FedEx Express reviews submitted by FedEx Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if FedEx Express is the right company for you. 37% of employees reported the working ...