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Engaged Employer

Muthoot Fincorp

4.5

based on 7.8k Reviews

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Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards

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Muthoot Fincorp Senior Customer Service Executive Reviews

Updated 7 Jul, 2025

Category Ratings

4.4

Company Culture

4.4

Job Security

4.4

Skill Development

4.3

Work-Life Balance

4.3

Work Satisfaction

3.9

Salary

3.8

Promotions

What employees say about Muthoot Fincorp?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

95% employees reported

Monday to Saturday

94% employees reported

Strict (9am - 5.30pm)

42% employees reported

No travel

57% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

249 reviews

4.4

Rated by Men

207 reviews

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Top Mentions in Muthoot Fincorp Senior Customer Service Executive Reviews

462 reviews found

Sort By: Popular

Senior Customer Service Executive in New Delhi

Full Time

Operations Department

4.0

updated on 30 Dec 2024

Likes

Working timing is good, Salary come on time , great place for girls as they get job nearest to home

Dislikes

Working culture is toxic in some branches as there is lot of gap between management and employees. Employees do not able to contact HR for their problems. Appraisal and increment is not good as only buttering people get that.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mumbai

Full Time

Operations Department

5.0

updated on 21 May 2025

Likes

First a for thankyou so much giving me this opportunities Muthoot fincorp pvt ltd limited is very awesome work culture and environment all team members is supporting and working hars is good time excellent company thankyou so much

Dislikes

Nothing is dislikes

Work Details

Work days: Monday to Saturday

Work related travel: This is a desk job.

Senior Customer Service Executive in Sri Ganganagar

Full Time

Operations Department

5.0

updated on 13 May 2025

Likes

1. Fastest Joining Process 2. Training Process 3. Work Life Balance And Many more think just too Good

Dislikes

Dislike 🫢 Is there no 2nd N 4th Saturday Off

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Muthoot Fincorp Senior Customer Service Executive Interview Questions

A Senior Customer Service Executive was asked 1w agoQ. Why is customer service important?

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A Senior Customer Service Executive was asked 1w agoQ. Do you have any experience with gold loans?

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A Senior Customer Service Executive was asked 2mo agoQ. What is the role of this company and the work involved?

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A Senior Customer Service Executive was asked 2mo agoQ. What is the role of this company?

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A Senior Customer Service Executive was asked 6mo agoQ. Tell me about yourself?

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Senior Customer Service Executive in Rajkot

Full Time

Operations Department

4.0

updated on 30 Dec 2024

Likes

Excellent work environment Learning to new things Supporting management system

Dislikes

Atleast full holiday in diwali and janamastmi in special in gujarat state

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in New Delhi

Full Time

Operations Department

4.0

updated on 30 Dec 2024

Likes

Working timing is good, and salary is always come on time.

Dislikes

In this company salary increment is done according to the outstanding of the branch, so the new staff who join in a smaller branch will not get any benefit. If increment is done according to the outstanding of the branch then the vintage staff should get a bigger branch according to their individual score card or there should be shuffling of all employees every 2 years.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Read Muthoot Fincorp Senior Customer Service Executive Reviews based on locations

Senior Customer Service Executive in Ajmer

Full Time

Operations Department

5.0

updated on 24 Dec 2024

Likes

Best organisation company Team working in company Supporting staff BM

Dislikes

3year ago not increase My salary Diwali occasion big festival should be 3leave give company side

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Theni Allinagaram

Full Time

Customer Success Department

1.0

updated on 19 Dec 2024

Likes

Office working Time

Dislikes

Management people's are only focus on target achievement,not the welfare the executives.. Management officer all worst behaviour in my region . No promotions for experienced employees...

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Senior Customer Service Executive in Jaipur

Full Time

Customer Success Department

5.0

updated on 17 Dec 2024

Likes

The best thing about the company is you'll never come to your work place with a last day burden or pressure. Muthoot doesn't supported a stressful environment.

Dislikes

Nothing to say yet.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Palani

Full Time

Gold loan Department

5.0

updated on 09 Dec 2024

Likes

It is the most admirable place to working fir women because of the working time. 👍👍👍👍👍

Dislikes

There is no good communication with other departsment like MSCL, MFHL MML. Delaying is the reason to decrease our business

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Sindhudurg

Full Time

Customer Success Department

4.0

updated on 08 Nov 2024

Likes

Salary credited on time. no overtime working.

Dislikes

Leaves are very low. Promotion criteria is not good. late promotions .company not give priority to there employees for promotion.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in New Delhi

Full Time

Customer Success Department

3.0

updated on 08 Nov 2024

Likes

Salary credited on time. Customer complaint system is very good. Working hours is very strict and there is no overtime. Company is good for freshers and govt. retired person.

Dislikes

Employee's opinion doesn't matter. Salary increment and promotions are very slow. Leaves are very less in the company.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Patna

Full Time

Banking Operations Department

5.0

updated on 07 Nov 2024

Likes

It was a Very good company it will care and support all the staffs to do our best work and the overall experience was fantastic and they give so much other activity opportunities.

Dislikes

Nothing

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Madikeri

Full Time

Operations Department

5.0

updated on 07 Nov 2024

Likes

I am working in past 12 years it's a great company to work here... But some groupism will destroy my mental health... please do the needful

Dislikes

I don't have dislikes in company..

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Howrah

Full Time

Customer Success Department

5.0

updated on 07 Nov 2024

Likes

Work life balance.

Dislikes

∆=Leave policy is the most unacceptable thing ∆=Promotion for right person is not justified here ∆=Full of fishy gossip one another

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Chennai

Full Time

Back Office Department

4.0

updated on 07 Nov 2024

Likes

I will working this company past 2 months very useful to me nearly traveling and i hope good learning and grow my carrier

Dislikes

Please increase employee's salary Dont given too much of work pressures

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Sattur

Full Time

Operations Department

5.0

updated on 07 Nov 2024

Likes

My Company Is Trusted Work Satisfaction More Skills Learning Promotion Quick responsibility Excellent Leaders Extra Curricular activities exposed More cultural Events provided our company Talent Bosses Awesome Environment

Dislikes

Nil

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Chennai

Full Time

Operations Department

5.0

updated on 07 Nov 2024

Likes

Company is very good norms and polices. Try to improve HR polices to female candidates.. Package need to improve for sr cse who r working years and years.

Dislikes

Need to improve HR policies through out salary and performance. Sr cse need default promotions .

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Chennai

Full Time

Customer Success Department

4.0

updated on 07 Nov 2024

Likes

Work timing is comfortable for all employees

Dislikes

Only new joiners can demand our package but experience of muthoot employee can't able to salary hike.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Nellore

Full Time

Customer Success Department

3.0

updated on 06 Nov 2024

Likes

Company was good and time to we get salary and i was learn some operation it will use for my future

Dislikes

I am working here 4 years what I was see in this company lot of politics and new junior getting more salary then seniors and in this hard working person are CSE and they get low salary when compared to others here every upper destination are used word was u can leave we will take new employees. In this case all senior are resign in my experience so many operation issue and suspicious gold loan also done. I was request to the company please separate sale and service executive because here our destination is customer service executive but we are done fully sale and know day we get full pressure for sale third party time and kyc so we can't be focus on operation that why some deviation happen to the branches so please u will change the customer service executive as operation and take some other employees for sales this my kindly request to HO...Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Aurangabad

Full Time

Other Department

2.0

updated on 07 Jul 2025

Likes

Work timeing

Dislikes

I'm not happy with work culture and behaviour sinior staff

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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Personal Finance

a sales executive

Net worth 30cr

I have a high-paying job, solid investments, and I’ve been quietly compounding for years. But I live... read more

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Top Rated Large Company - 2025

Top Rated Company for Women - 2025

Top Rated Financial Services Company - 2025

HQ - Trivandrum/Thiruvananthapuram, Kerala, India

NBFC

10k-50k Employees (India)

Public

Financial Services

People also ask about Muthoot Fincorp's Senior Customer Service Executives

Is Muthoot Fincorp a good place to work for Senior Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.5 out of 5 from over 462 employee reviews, it's clear that most senior customer service executives have a positive experience working at Muthoot Fincorp. Company culture holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.8. Read reviews about company culture and career growth on AmbitionBox.

Does Muthoot Fincorp pay their Senior Customer Service Executives well?

According to AmbitionBox reviews, Muthoot Fincorp senior customer service executives rate their salary and benefits at 3.9 out of 5, based on 462 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Muthoot Fincorp's senior customer service executives salaries here and to read reviews specifically about salary and benefits at Muthoot Fincorp for senior customer service executives, click here .

How is the work culture at Muthoot Fincorp for Senior Customer Service Executives?

Work culture at Muthoot Fincorp for senior customer service executives is rated 4.4 out of 5 by 462 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Muthoot Fincorp. To read reviews specifically about work culture at Muthoot Fincorp for senior customer service executives, click here .

How is the job security at Muthoot Fincorp for Senior Customer Service Executives?

Based on 462 reviews on AmbitionBox, Muthoot Fincorp's senior customer service executives rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Muthoot Fincorp, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Muthoot Fincorp for senior customer service executives, click here .

Is work from home available to Senior Customer Service Executives at Muthoot Fincorp?

According to AmbitionBox, 2% of Muthoot Fincorp's senior customer service executives work from home permanently, 95% work from the office, and 3% follow a hybrid model, based on 86 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

Muthoot Fincorp Senior Customer Service Executive Reviews by Locations

Muthoot Fincorp Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 462 Muthoot Fincorp reviews submitted by Muthoot Fincorp employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Muthoot Fincorp is the right company for you. 94% of employees reported the w...