Twilio Technical Support Engineer 2 Salaries by 20+ Employees (Updated 2025)

2 - 6 years exp.

₹11.8 Lakhs - ₹20.4 Lakhs

Avg. annual salary

Fixed

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Lakhs

Variable

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Monthly In-hand Salary

Technical Support Engineer 2 Salary at Twilio ranges between ₹11.8 Lakhs to ₹20.4 Lakhs per year for employees with experience between 2 years to 6 years. Salary estimates are based on 28 latest salaries received... Read more

46% more than the average Technical Support Engineer 2 Salary in Software Product Companies for 2 - 6 years of experience

Interested in this particular role? 2 job openings

What are the roles & responsibilities of a Technical Support Engineer 2 at Twilio?

Customer Support

Deliver top-tier customer service with empathy and technical expertise
Provide timely updates on significant issues and escalated cases
Take ownership of high-impact support tickets and queues
Guide customers through compliance processes and resolve issues

Technical Troubleshooting

Assist customers with troubleshooting voice connectivity and audio quality
Navigate compliance and fraud issues, applying critical thinking to prevent fraudulent activity
Troubleshoot network connectivity issues and Quality of Service (QoS) problems
Utilize knowledge of VOIP/SIP/IP-PBXes and REST APIs for problem resolution

Collaboration and Communication

Collaborate with various Twilio departments to address customer concerns
Communicate complex issues effectively to both technical and non-technical audiences
Review internal knowledge and stay updated on industry shifts
Identify and implement improvements to enhance customer experience

Operational Excellence

Ensure adherence to Support SLAs while aiming for high CSAT scores
Work in a 24/7 support model, including weekends and holidays as needed
Surface customer pain points to assist in process improvement
Develop workflows to maintain efficiency while following standard processes

Read full roles & responsibilities

Last Updated: 10 Jul 2025

Companies similar to Twilio for Technical Support Engineer 2

Company name	Avg Annual Salary	Open Jobs
SOTI Technical Support Engineer 2 Salary 2 - 10 years exp. (3 salaries)	₹11 L/yr - ₹12 L/yr 21% less
Bentley Systems Technical Support Engineer 2 Salary 5 - 9 years exp. (3 salaries)	₹12 L/yr - ₹15.5 L/yr 3% less
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VMware Software Technical Support Engineer 2 Salary 3 - 12 years exp. (130 salaries)	₹12.9 L/yr - ₹21 L/yr 10% more
Dell Technical Support Engineer 2 Salary 3 - 12 years exp. (90 salaries)	₹10 L/yr - ₹15 L/yr 14% less
Dell EMC Technical Support Engineer 2 Salary 3 - 8 years exp. (52 salaries)	₹9 L/yr - ₹15 L/yr 22% less

Twilio Technical Support Engineer 2 salaries by

Years of experience	Avg. annual salary
2 years (AmbitionBox Estimate)	₹12.5 L/yr - ₹16 L/yr
3 years (8 salaries)	₹11.8 L/yr - ₹19 L/yr
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4 years (8 salaries)	₹11.9 L/yr - ₹18 L/yr
5 years (7 salaries)	₹13.5 L/yr - ₹20.4 L/yr
6 years (3 salaries)	₹12.6 L/yr - ₹20.4 L/yr

Similar Designation Salaries at Twilio

Similar Designation	Avg. annual salary
Technical Support Engineer Salary (27 salaries)	₹10 L/yr - ₹17 L/yr
Technical Support Executive Salary (AmbitionBox Estimate)	₹12.3 L/yr - ₹15.8 L/yr
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Senior Software Engineer Salary (25 salaries)	₹23 L/yr - ₹60.1 L/yr
Senior Systems Engineer Salary (AmbitionBox Estimate)	₹31.5 L/yr - ₹40.3 L/yr
Network Engineer Salary (AmbitionBox Estimate)	₹14.9 L/yr - ₹19 L/yr
Associate Software Engineer Salary (AmbitionBox Estimate)	₹43.6 L/yr - ₹55.7 L/yr
Technical Lead Salary (4 salaries)	₹22 L/yr - ₹42 L/yr
Software Engineer Salary (37 salaries)	₹13 L/yr - ₹40 L/yr
System Engineer Salary (AmbitionBox Estimate)	₹15.8 L/yr - ₹20.1 L/yr
Senior Associate Salary (AmbitionBox Estimate)	₹16.7 L/yr - ₹21.3 L/yr

View more similar designations

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Twilio Technical Support Engineer 2 Salary FAQs

What is the salary of Technical Support Engineer 2 at Twilio ?

The average salary of a Technical Support Engineer 2 at Twilio in India typically ranges from ₹11.8 Lakhs to ₹20.4 Lakhs per year, depending on experience (from 2 years to 6 years).

The top 10% of Technical Support Engineer 2 at Twilio earn more than ₹20.4 Lakhs per year, and the top 1% earn over ₹21.5 Lakhs per year. Technical Support Engineer 2 Salaries at Twilio can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 20+ Twilio employees in India.

What is the estimated take home salary of a Technical Support Engineer 2 at Twilio in India?

The estimated take-home salary of a Technical Support Engineer 2 at Twilio in India typically ranges from ₹1,02,380 to ₹1,05,178 per month. This is based on the average salary range of ₹11.8 Lakhs to ₹20.4 Lakhs per year for employees with experience ranging from 2 years to 6 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 20+ salaries received from various employees of Twilio. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Technical Support Engineer 2 at Twilio ?

To be a Technical Support Engineer 2 at Twilio in india, the key skills required include:

- Healthcare
- Technical Support
- Healthcare
- SAN
- QOS

These skills are highly valued at Twilio and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Twilio for Technical Support Engineer 2 in India?

VMware Software

₹12.9 Lakhs to ₹21.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Twilio, depending on the role and experience level.

What is the salary of a Technical Support Engineer 2 in companies similar to Twilio in India?

The salary of a Technical Support Engineer 2 at companies similar to Twilio in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Bentley Systems	₹12.0 Lakhs to ₹15.5 Lakhs per year
Dell	₹10.0 Lakhs to ₹15.0 Lakhs per year
SOTI	₹11.0 Lakhs to ₹12.0 Lakhs per year
Dell EMC	₹9.0 Lakhs to ₹15.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Technical Support Engineer 2 at Twilio in India?

The salary growth for a Technical Support Engineer 2 at Twilio depends on factors such as experience, performance, and promotions. On average, a Technical Support Engineer 2 can expect the following growth trajectory at Twilio:

Experience	Average Salary Range
2 years	₹12.5 Lakhs to ₹16.0 Lakhs per year
3 years	₹11.8 Lakhs to ₹19.0 Lakhs per year
4 years	₹11.9 Lakhs to ₹18.0 Lakhs per year
5 years	₹13.5 Lakhs to ₹20.4 Lakhs per year

and so on.

Top skills at Twilio for Technical Support Engineer 2

Customer Service Problem Solving Time Management

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Twilio Technical Support Engineer 2 Salaries

Twilio Technical Support Engineer 2 salary in India ranges between ₹11.8 Lakhs to ₹20.4 Lakhs with an average annual salary of ₹. Salary estimates are based on 28 Twilio latest salaries received from various employees of Twilio.