American Automobile Association QA Engineer Interview Questions and Answers

I worked as a QA Engineer in my previous company.

• Performed manual and automated testing of software applications

• Created and executed test cases and test plans

• Identified and reported software defects

• Collaborated with development team to resolve issues

• Participated in requirement analysis and design reviews

Defects on line can be solved by identifying the root cause, implementing corrective actions, and conducting thorough testing.

• Identify the root cause of the defect

• Implement corrective actions to fix the issue

• Conduct thorough testing to ensure the defect has been resolved

• Document the defect and the steps taken to resolve it for future reference

I listen to their complaint, apologize for the inconvenience caused, and work towards finding a solution to their problem.

• Listen attentively to the customer's complaint

• Apologize for the inconvenience caused

• Ask questions to understand the issue better

• Offer a solution or escalate the issue to the appropriate team

• Follow up with the customer to ensure their issue has been resolved

Address the issue with the vendor company by following a structured approach.

• Identify the root cause of the poor quality

• Communicate the issue to the vendor company in a professional manner

• Provide evidence to support your claim

• Work with the vendor company to come up with a solution

• Set clear expectations for future quality standards

Yes, I am aware of Microsoft Excel and PowerPoint presentation.

• I have experience in using Microsoft Excel for data analysis and management.

• I have created and delivered presentations using Microsoft PowerPoint.

• I am familiar with the various features and functions of both applications.