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FedEx Express Customer Service Representative Interview Questions and Answers

Updated 17 Jun 2024

FedEx Express Customer Service Representative Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - interview 

(1 Question)

  • Q1. Can you describe the fedex history
  • Ans. 

    FedEx is a global courier delivery services company founded in 1971.

    • Founded in 1971 by Frederick W. Smith

    • Originally named Federal Express

    • Revolutionized the industry with overnight delivery services

    • Expanded globally through acquisitions like TNT Express

  • Answered by AI

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude test and general questions on the job role

Round 3 - HR 

(2 Questions)

  • Q1. Gerenal HR test and salary questions
  • Q2. Another about the salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and nice ambience . Good to work with

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I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions are asked about myself, previous experience etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with any topic of your choice to speak for 2 to 3 minutes.

Top trending discussions

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Interview Tips & Stories
2w
timepasstiwari
·
A Digital Markter
ChatGPT prepped me HARD for my interview!
Spent like two hours on chatgpt yesterday prepping for an interview. First, the usual, copy-pasted my resume and the job description, telling it to "upload this to your memory 'cause we are going to talk about it later". Then I grilled it with questions about stuff I didn't get in the job spec, and chatgpt helped me figure things out. I asked it to list the four or five key things they are looking for in the role. Then I told chatgpt to quiz me with ten questions, one at a time, to help me think about how I have gained experience in those areas. After the ten questions, it gave me strengths/weaknesses and a summary. Finally, I had chatgpt summarize each of my answers into three bullet points. Now have got a list of stories ready to go for any interview. No matter the question, I can steer the convo toward one of these success stories.
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Interview questions from similar companies

Round 1 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Ans. 

    I come from a close-knit family that values education, support, and open communication, which has shaped my character and work ethic.

    • My parents are both educators, instilling a love for learning in me from a young age.

    • I have two siblings; we often collaborate on projects, enhancing our teamwork skills.

    • Family gatherings are frequent, fostering strong relationships and communication skills.

    • My parents encouraged us to pur...

  • Answered by AI
  • Q2. What are your salary expectations?
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
Round 2 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Okay place to get knowledge about logistic

Interview Questionnaire 

1 Question

  • Q1. What do you see urself in the next 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - make it relevant to the position you are applying for
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Asked about previous job

I applied via Apna Jobs and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. He asked me tell about ur self and how many languages you know and he asked me you know how to handle with the customers .
  • Q2. I just told him my self introduction and i know 3languages hindi,telugu,english and i replied to him i know how to handle customers and i have experience with the customers aswell and i hope i will never d...

Interview Preparation Tips

Interview preparation tips for other job seekers - if any job just love that job n do happily and success will get and then only our work will done
Are these interview questions helpful?

Interview Questionnaire 

1 Question

  • Q1. Documentation And Basic Knowledge Of Computer,,Data Entry,R - Logic And Rfa

Interview Preparation Tips

Round: Resume Shortlist
Experience: Freight Forwarding ,Traffic,Warehouse,data entry marketing

I applied via Other and was interviewed in Jan 2018. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked only my previous job profile and my role.

Interview Preparation Tips

Round: Resume Shortlist
Experience: They desperately needed a guy who's profile matching there requirement, so they selected me.

General Tips: There was nothing tough going there because they asked only that what I am doing with current employer.
Skills: Body Language
Duration: <1 week

Interview Questionnaire 

1 Question

  • Q1. Normal questions

Interview Preparation Tips

Round: Test
Experience: Aptitudes and grammer

Round: Operation manger
Experience: Stability and about your experience

FedEx Express Interview FAQs

How many rounds are there in FedEx Express Customer Service Representative interview?
FedEx Express interview process usually has 2 rounds. The most common rounds in the FedEx Express interview process are Resume Shortlist, Aptitude Test and HR.

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Overall Interview Experience Rating

4/5

based on 1 interview experience

Difficulty level

Easy 100%

Duration

2-4 weeks 100%
View more

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FedEx Express Customer Service Representative Salary
based on 45 salaries
₹2.1 L/yr - ₹5 L/yr
11% more than the average Customer Service Representative Salary in India
View more details

FedEx Express Customer Service Representative Reviews and Ratings

based on 16 reviews

3.9/5

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3.5

Skill development

4.2

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3.9

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4.6

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4.4

Company culture

3.4

Promotions

3.5

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