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Movate Technical Support Engineer Interview Questions and Answers
19 Interview questions
DNS stands for Domain Name System, which translates domain names to IP addresses.
DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).
DNS servers store DNS records, which contain information about domain names and their corresponding IP addresses.
DNS operates through a hierarchical system, with different levels of DNS servers resp...
An IP address can be found by checking network settings on a device or using online tools.
Check network settings on device (e.g. Windows: Control Panel > Network and Sharing Center > Change adapter settings)
Use online tools like ipchicken.com or whatismyip.com
Command prompt: type 'ipconfig' (Windows) or 'ifconfig' (Mac/Linux)
TCP is connection-oriented, reliable, and slower, while UDP is connectionless, unreliable, and faster.
TCP is connection-oriented, meaning it establishes a connection before sending data, while UDP is connectionless.
TCP is reliable as it ensures all data packets are received in order and without errors, while UDP does not guarantee delivery.
TCP is slower due to the overhead of error-checking and retransmission, whi...
To install a router, connect it to a power source, connect it to a modem, configure the settings, and connect devices to the network.
Connect the router to a power source using the provided power adapter.
Connect the router to a modem using an Ethernet cable.
Access the router's settings through a web browser by entering the default IP address (e.g. 192.168.1.1).
Follow the on-screen instructions to set up the network...
I expect a competitive salary based on my experience and skills.
I am looking for a salary that reflects my technical expertise and industry standards.
I am open to negotiation based on the responsibilities and benefits offered.
I am looking for a total compensation package that includes salary, bonuses, and benefits.
I am interested in opportunities for career growth and advancement within the company.
Research online forums, reach out to colleagues, test different solutions, document findings.
Search online forums and communities for similar issues and solutions.
Reach out to colleagues or other experts in the field for advice.
Test different solutions and document the results to track progress.
Keep detailed notes of the troubleshooting process for future reference.
Consider reaching out to the vendor or manufactur...
Movate HR Interview Questions
Accessing google.com involves DNS resolution, TCP handshake, HTTP request, and response at the packet level.
1. DNS resolution to translate domain name to IP address
2. TCP handshake to establish connection
3. HTTP request sent to the server
4. Server processes the request and sends back HTTP response
5. Data packets are exchanged between client and server
I can enhance system efficiency and user satisfaction through proactive support and continuous improvement initiatives.
Implementing a ticketing system to streamline issue tracking and resolution, reducing response time by 30%.
Conducting regular training sessions for users to minimize common issues, leading to a 20% decrease in support requests.
Analyzing support data to identify recurring problems and collaborating...
Private IP is used within a network while public IP is used to communicate over the internet.
Private IP is assigned to devices within a local network and is not visible to the internet.
Public IP is assigned by the internet service provider and is used to communicate over the internet.
Private IP addresses are in the range of 10.0.0.0 to 192.168.0.0.
Public IP addresses are unique and can be traced back to a specific...
Modem connects to the internet, router connects devices to the network, switch connects devices to each other.
Modem converts digital signals to analog for transmission over phone lines or cable lines.
Router directs traffic between devices on a network and connects to the internet through a modem.
Switch connects devices to each other within a network.
Example: Modem - cable modem, Router - Linksys router, Switch - N...
Movate Technical Support Engineer Interview Experiences
33 interviews found
SYED IMRAN AHMED
Selected
(2 Questions)
- Q1. Introduction Round.
- Q2. Experience if any and comms round.
(2 Questions)
- Q1. Technical Support Skills
- Q2. What is Cloud? What will do if your laptop is charging and have battery issue etc.
- Ans.
Cloud refers to remote servers that store and manage data, enabling access and services over the internet.
Cloud computing allows users to store data on remote servers instead of local devices.
Examples of cloud services include Google Drive for storage and AWS for computing resources.
Cloud services can be categorized into IaaS, PaaS, and SaaS.
IaaS (Infrastructure as a Service) provides virtualized computing resources ov...
(1 Question)
- Q1. Final salary discussion and Where do you stay etc.
Interview Preparation Tips
Anonymous
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. What are the meanings of DHIP and IP?
- Q2. Could you please elaborate on your previous experience?
- Ans.
I have extensive experience in technical support, focusing on troubleshooting, customer service, and system maintenance.
Worked at XYZ Corp for 3 years, providing support for software applications and resolving user issues.
Implemented a ticketing system that improved response time by 30%.
Trained new team members on troubleshooting techniques and customer interaction.
Collaborated with development teams to identify and re...
Interview Preparation Tips
Irfan Ahmad Wagay
Selected
I applied via Job Fair and was interviewed in Apr 2024. There was 1 interview round.
(12 Questions)
- Q1. Tell me about your self,why we hire you
- Ans.
I am a dedicated Technical Support Engineer with a passion for problem-solving and a strong background in customer service.
Proven experience in troubleshooting technical issues, such as resolving network connectivity problems for clients.
Strong communication skills, demonstrated by successfully guiding non-technical users through complex software installations.
Ability to work under pressure, as shown when I managed mul...
- Q2. Tell me about your degree project
- Q3. How to install a router
- Ans.
To install a router, connect it to a power source, connect it to a modem, configure the settings, and connect devices to the network.
Connect the router to a power source using the provided power adapter.
Connect the router to a modem using an Ethernet cable.
Access the router's settings through a web browser by entering the default IP address (e.g. 192.168.1.1).
Follow the on-screen instructions to set up the network name...
- Q4. What is firewall,vpn,TCP/ip
- Ans.
Firewall is a network security system that monitors and controls incoming and outgoing network traffic. VPN is a secure connection over a public network. TCP/IP is a set of protocols governing the internet.
Firewall is a network security system that monitors and controls incoming and outgoing network traffic
VPN is a secure connection over a public network, allowing users to securely access a private network
TCP/IP is a s...
- Q5. Difference between TCP and udp
- Q6. Switching, hop count,nic
- Q7. Subnets mask, computer network
- Q8. Network optimization,vslm
- Q9. Cisco packet tracer,vlan
- Q10. DHCP,hub,data encapsulation
- Q11. What you expect ctc
- Q12. Domain and work group
Interview Preparation Tips
Skills evaluated in this interview
(3 Questions)
- Q1. Workflow of IPSec
- Ans.
IPSec is a protocol suite used for secure communication over IP networks.
IPSec operates in two modes: Transport mode and Tunnel mode.
In Transport mode, only the payload of the IP packet is encrypted and/or authenticated.
In Tunnel mode, the entire IP packet is encrypted and/or authenticated.
IPSec uses security protocols like Authentication Header (AH) and Encapsulating Security Payload (ESP) to provide data integrity, a...
- Q2. What is DHCP and how many types of DHCP are there
- Ans.
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to assign IP addresses to devices on a network.
DHCP automatically assigns IP addresses to devices on a network
There are two types of DHCP: DHCP server and DHCP client
DHCP server assigns IP addresses to devices, while DHCP client requests and receives IP addresses
- Q3. What will happen when you access google.com? explain the flow at the packet level
- Ans.
Accessing google.com involves DNS resolution, TCP handshake, HTTP request, and response at the packet level.
1. DNS resolution to translate domain name to IP address
2. TCP handshake to establish connection
3. HTTP request sent to the server
4. Server processes the request and sends back HTTP response
5. Data packets are exchanged between client and server
(3 Questions)
- Q1. As a TSE engineer, how will you manage the work pressure?
- Ans.
I manage work pressure through prioritization, effective communication, and maintaining a positive mindset.
Prioritization: I assess the urgency of each issue and tackle high-priority tickets first, ensuring critical problems are resolved quickly.
Time Management: I use tools like ticketing systems to track progress and deadlines, helping me stay organized and focused.
Effective Communication: I keep clients informed abou...
- Q2. How will you prioritize the work if you have two P1 critical cases
- Q3. What to do if there is no documentation available for one of the unknown issue?
- Ans.
Research online forums, reach out to colleagues, test different solutions, document findings.
Search online forums and communities for similar issues and solutions.
Reach out to colleagues or other experts in the field for advice.
Test different solutions and document the results to track progress.
Keep detailed notes of the troubleshooting process for future reference.
Consider reaching out to the vendor or manufacturer fo...
Interview Preparation Tips
Have better understanding of networking basics
Skills evaluated in this interview
(2 Questions)
- Q1. They ask about storage devices
- Q2. Next question is all about to check communication both English and hindi both
Interview Preparation Tips
(2 Questions)
- Q1. About your self
- Q2. Communication check
Interview Preparation Tips
Badhrul Ayesha
(2 Questions)
- Q1. Tell me about your self
- Q2. Troubleshooting devices
(2 Questions)
- Q1. Ip address how to find
- Q2. Tell me about yourself
Skills evaluated in this interview
PAVITHRA RAJI
Selected
I applied via Job Portal and was interviewed in Mar 2024. There were 2 interview rounds.
(1 Question)
- Q1. OSI Layers. Different between Mac and IP ARP and types SSL handshake TCP handshake
- Ans.
Understanding of OSI Layers, MAC vs IP, ARP types, SSL handshake, and TCP handshake.
OSI Layers: 7 layers that define networking functions
MAC vs IP: MAC address is hardware address, IP address is logical address
ARP types: ARP, RARP, Inverse ARP
SSL handshake: Process of establishing secure connection
TCP handshake: 3-way process to establish connection
(1 Question)
- Q1. Introduction Salary expectation
Skills evaluated in this interview
Selected
I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Self Intro and checking communication skills
- Q2. Walking through Resume
(4 Questions)
- Q1. Explain about DHCP
- Ans.
DHCP stands for Dynamic Host Configuration Protocol, which is a network management protocol used to assign IP addresses automatically to devices on a network.
DHCP eliminates the need for manual IP address configuration on each device
It dynamically assigns IP addresses to devices when they connect to the network
DHCP servers lease IP addresses to devices for a specific period of time
DHCP also provides other network confi...
- Q2. Explain about DNS
- Q3. Explain about OSI
- Q4. Explain about ARP
Interview Preparation Tips
Skills evaluated in this interview
Deepthy S
Selected
I applied via Job Portal and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. Experience about the previous organisation
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Movate Interview FAQs
The duration of Movate Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Movate Technical Support Engineer Reviews and Ratings
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