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Remote Software Solutions Remote Support Engineer Interview Questions and Answers

Updated 4 Mar 2023

Remote Software Solutions Remote Support Engineer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. What is your strength??
  • Ans. My strength is creative thinking,discipline,communication skills, analytical thinking
  • Answered Anonymously
  • Q2. What is you weekness??
  • Ans. Discomfort taking big risks,nervousness about public speaking, inexperienced with specific software or a non essential skill
  • Answered Anonymously
  • Q3. Why do want to work at our company
  • Ans. As I'm fresher i want to start my career in a reputed company like yours where i will get a good platform to explore my skill and knowledge to contribute to the process of the organization
  • Answered Anonymously
  • Q4. How much salary do you expect
  • Q5. What is the different between hardwork and smartwork
  • Ans. Hard work is putting in long arduous hours to complete a task or tasks. Smartwork is defined as the ability to execute one or more activities effectively and efficiently while controling both time and quality
  • Answered Anonymously
  • Q6. Tell me about yourself
  • Ans. My name is B.Amuthavalli I'm from krishnagiri I complete B.sc
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Remote Software Solutions Remote Support Engineer interview:
  • Fresher easy
Interview preparation tips for other job seekers - Pump yourself up and stay positive
Set yourself apart with letters of recommendation
Apply even if you're not fully qualified

Top trending discussions

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Interview Hub
1w (edited)
anshitanegi
·
ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Interview Preparation Tips

Round: Resume Shortlist
Experience: CV should focus on the skill set previously mentioned. Concise and to the point sentences. Line out projects and internships well. Balance between academia and extra curriculars. Attend the CV making workshop of Opera and work on it accordingly.
Tips: Don’t put things totally irrelevant to the job profile. Don’t write long sentences. Know your CV well for further stages.Anything related to your CV should be at the tip of your tongue.

Round: Test
Experience: Don’t spend a lot of time on one question in quant section. There’s a cut-off in Quant and your focus should be on clearing it. If you clear the cut-off, the puzzle section will be evaluated, where solving at least 2 is generally good enough. Puzzles are hard, and need a lot of prior practice.

Round: HR Interview
Experience: Direct selections take place at the end of all interviews after a mutual discussion between all the panels. Know your CV thoroughly. Prepare for some HR questions as well. Puzzle solving and guesstimates are asked, so prepare them well. When you are asked a puzzle, do not sit quietly but think aloud. The interviewers help you structure your thoughts. Most of the times, just knowing your approach is enough for them
Tips: Evaluate the nature of your interviewer for the first 5 minutes and if possible treat the interview like a discussion. They just want to know more about you so tell it to them. Most of them are very friendly, and you will feel at ease. Be confident. Sound excited while talking about your projects/internships. It gives them confidence in you. Be very very thorough with your CV. Nothing gives a bad impression like not knowing about yourself. Ask questions if you have them at the end of the interview.

General Tips: 1: Be Confident.
2: Keep Smiling.
3: Do not be Panic.
4: Remember they are here to hire you but not reject you.
5: Do not loose hope.
6: Believe at yourself.
7: Start preparing early.
8: Do demo interviews with your friend.
Skills: Mathematics, Computer Science
College Name: IIT KHARAGPUR
Motivation: Every body joins a comapny for making a software or earning money. But I was always motivated to MAKE MONEY. I have taken this job because they have very extensive work in Share Market and they have lots of MBA from IIM's, Lots of CAs, CS. Thats why i have choosen Edelweiss. I have rejected epic System USA for this profile.

Remote Support Engineer Interview Questions Asked at Other Companies

Q1. 2. What is Blue Screen issue ? What are error codes of Blue scree ... read more
Q2. What is Office365 and what are its features, including E1, E3, an ... read more
Q3. What are the differences between POP3 and IMAP accounts?
Q4. 1. What is BIOS ? What options under Advance Boot?
Q5. What are your strengths?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Basics of C language

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jun 2024, where I was asked the following questions.

  • Q1. JavaScript coding
  • Q2. C language Coding questions
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Job Portal and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. More than technology,a senior recruiter asks where you stay which gali you stay,which temple is near by,what your husband do,getting into more personal and final he will ask your janam kundali and tell you...
Round 3 - One-on-one 

(1 Question)

  • Q1. Senior recruiter will ask more personal questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Girls and ladies please don't join this company as it is more into priest kinda,they check your caste,class rather your hardwork it seems. This so called senior recruiter totally flirts with you if you are single,divorce,seperarated and also heard his eyes rolls on always girls upper part,no matter whatever she is wearing. I heard after complaining also higher authorities didn't taken the action. Now you people only imagine how is it safe for a girl to work in that disgusting atmosphere. And in any MNC company if the complain is raised the higher authority should take an action but still they kept him then think what kinda company is this. INDIA HR cgs is worst the worst. They are not giving you secured job,HR are saving there job to close that position and you are bakra,who will be paid with very less salary comparative outside and also you are treated like a dog. Think twice thrice to take the decision.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Spark architecture.
  • Q2. Narrow and wide transformations
Be interview-ready. Browse the most asked HR questions.
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Interview Questionnaire 

2 Questions

  • Q1. What does BIOS stand for?
  • Ans. 

    BIOS stands for Basic Input/Output System.

    • BIOS is a firmware that initializes hardware during the boot process.

    • It provides the computer with basic instructions on how to load the operating system.

    • BIOS settings can be accessed and modified through a setup utility.

    • Examples of BIOS manufacturers include AMI (American Megatrends Inc.) and Phoenix Technologies.

  • Answered by AI
  • Q2. How would you troubleshoot a PC which is overheating and shutting down.
  • Ans. 

    To troubleshoot an overheating PC, check for dust buildup, ensure proper ventilation, monitor CPU usage, and check for faulty hardware.

    • Check for dust buildup in the fans and heatsinks

    • Ensure proper ventilation by checking the placement of the PC and the surrounding environment

    • Monitor CPU usage to identify any processes that may be causing excessive heat

    • Check for faulty hardware such as a malfunctioning fan or power supp...

  • Answered by AI

Skills evaluated in this interview

Are these interview questions helpful?

I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

General Assignment for grammar check

Round 3 - One-on-one 

(5 Questions)

  • Q1. Introduction about your self
  • Ans. Should be polite and Confident while giving your answers
  • Answered Anonymously
  • Q2. BGC verification about your education and experience
  • Ans. Once BGC is done, should be knowledgeable of laptop and pc hardware is suggestible
  • Answered Anonymously
  • Q3. Difference between RAM & ROM
  • Ans. Should say a few differences between both
  • Answered Anonymously
  • Q4. What are the typed of software that we use on our systems
  • Ans. Should say about the OS available in the market
  • Answered Anonymously
  • Q5. What was your expectations about salary
  • Ans. I am open to discussion regarding my salary expectations. However, given my salary in my previous position as well as my industry knowledge and experience.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for CGS Technical Support Engineer interview:
  • Laptop Support
  • Computer Hardware
  • Electronics
Interview preparation tips for other job seekers - Request you to be polite and confident about yourself, Should be an expert in Communication skills

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Oct 2022. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Previous company experiences and about roles and responsibilities.
  • Q2. Salary discussion and some basic formalities for onboarding
  • Q3. What kind of basic problems are there in a laptop or a desktop? What are the parts available in a desktop? About os related issues or some networking related query.
  • Ans. 

    Basic problems in laptops/desktops, desktop parts, OS and networking issues.

    • Basic problems: slow performance, overheating, hardware failure, software issues

    • Desktop parts: motherboard, CPU, RAM, hard drive, power supply, graphics card

    • OS issues: installation, updates, compatibility, driver issues

    • Networking issues: connectivity, speed, security

  • Answered by AI

Interview Preparation Tips

Topics to prepare for CGS Technical Support Engineer interview:
  • Device Drivers
  • Operating Systems
  • Computer Hardware
  • Network Engineering
Interview preparation tips for other job seekers - Enjoy the time and friendship you get inside organisation. Team leader and L2 are quite awesome but need to ask more query about process to learn new things for level up.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Sep 2021. There were 3 interview rounds.

Round 1 - Assignment 

In 1st round, they checked typing speed, customer handling skills, psychology test

Round 2 - Technical 

(2 Questions)

  • Q1. Just basic questions related to Hardware components
  • Q2. What are the hardware components
  • Ans. 

    Hardware components are physical parts of a computer system that can be seen and touched.

    • Central Processing Unit (CPU)

    • Random Access Memory (RAM)

    • Hard Disk Drive (HDD)

    • Solid State Drive (SSD)

    • Motherboard

    • Power Supply Unit (PSU)

    • Graphics Processing Unit (GPU)

    • Sound Card

    • Network Interface Card (NIC)

    • Optical Drive

  • Answered by AI
Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Technical Support Engineer, assisting customers with software issues and providing solutions to enhance user experience.

    • Provided technical support for software applications, resolving issues via phone, email, and chat.

    • Developed troubleshooting guides that improved response time by 30%.

    • Collaborated with the development team to identify and fix bugs, enhancing product reliability.

    • Conducted training sessions...

  • Answered by AI
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - They want communication skill and confidence to handle customer

Skills evaluated in this interview

Remote Software Solutions Interview FAQs

How many rounds are there in Remote Software Solutions Remote Support Engineer interview?
Remote Software Solutions interview process usually has 2 rounds. The most common rounds in the Remote Software Solutions interview process are Resume Shortlist and One-on-one Round.

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Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Easy 100%

Duration

Less than 2 weeks 100%
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