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Rocket Software Technical Support Engineer Interview Questions and Answers

Updated 23 Oct 2024

Rocket Software Technical Support Engineer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Expect command in Linux
  • Ans. 

    Expect command in Linux is used for automating interactive applications.

    • Expect command is used to automate interactive applications in Linux.

    • It can be used to automate tasks that require user input.

    • Expect scripts can be written to handle various scenarios and responses.

    • Example: Automating SSH login using Expect script.

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How to handle an angry customer?
  • Ans. 

    Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

    • Listen actively to understand their concerns.

    • Empathize with their situation and show understanding.

    • Stay calm and composed, do not take their anger personally.

    • Apologize for any inconvenience caused, even if it's not your fault.

    • Offer solutions or alternatives to address their issue.

    • Follow up to ensure the problem has been resolved to their satis...

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Javascript & jquery- promise, event, for each loop concept,

Interview Preparation Tips

Interview preparation tips for other job seekers - Csrf, XSS, Mime,

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Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Programming on basics of C

Round 3 - Coding Test 

Programming on basics of C

Round 4 - HR 

(1 Question)

  • Q1. Salary details and location preference

I applied via Job Portal and was interviewed in Apr 2021. There were 2 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. String and string builder difference. Project Related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Without pre information you should not ask direct interview question on telephone .I don't know she was Hr or technical person but she started asking technical question and personal information

What people are saying about Rocket Software

View All
a software engineer iii
1w
Urgent advice required!!!
Which company is best to join Hsbc direct offer - annual bonus Amdocs offer from third party - No annual bonus Role : Senior Software Engineer Pay is almost same I have 3 yrs of experience and looking for career growth, which organization would be better to join. #urgent #careers # growth
Got a question about Rocket Software?
Ask anonymously on communities.

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Regarding PHP

Interview Preparation Tips

Interview preparation tips for other job seekers - Please clear your basic knowledge

I applied via Campus Placement and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1.OOP questions
  • Q2. 2.Java basic programs

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Try to answer questions logically
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Campus Placement and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Easy and good English passage reading

Round 3 - Technical 

(1 Question)

  • Q1. Projects coding dbms queries basic coding

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview learn about project and basic coding
Are these interview questions helpful?
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Qus related to your skills.
  • Q2. Managerial round after round 1

Interview Preparation Tips

Interview preparation tips for other job seekers - salary discussion last round...... location and all...........
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About the skill and job roll.
Round 3 - Technical 

(3 Questions)

  • Q1. Asked about the current project details
  • Q2. Asking about the coding
  • Q3. Asking about the current project details

I applied via Company Website and was interviewed in Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. The Following are the Laravel Questions:- 1. Laravel Life Cycle 2. OOPs 3. Migration 4. Elquoent 5. Observers 6. Repository 7. Services 8. Composer 9. Git 10. Commands 11. Route 12. Middleware 13. Service...
  • Q2. The Following are the Vue Js Questions:- 1. Life Cycle 2. Options API 3. Composition API 4. Difference between v-if and v-show 5. Difference between v-model and v-model.lazy 6. Computed Properties 7. Data...
Round 3 - HR 

(6 Questions)

  • Q1. What is your family background?
  • Ans. 

    My family background is diverse and multicultural, with members from different professions and backgrounds.

    • My father is a doctor and my mother is a teacher.

    • I have two siblings, one is an engineer and the other is a lawyer.

    • We have relatives living in different countries, including the USA, India, and Australia.

    • Our family values education and encourages continuous learning.

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Software Engineer at XYZ Company.

    • Developed and maintained software applications using Java and Python.

    • Collaborated with cross-functional teams to gather requirements and design solutions.

    • Implemented unit tests and performed code reviews to ensure code quality.

    • Participated in Agile development processes and attended daily stand-up meetings.

    • Troubleshooted and resolved software defects and issues reported by...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Looking to expand my skill set and work on more complex projects.

    • Interested in joining a company with a strong culture of innovation and collaboration.

    • Seeking a role that offers more career advancement opportunities.

    • Want to work in a different industry to gain new perspectives and experiences.

  • Answered by AI
  • Q4. Why should we hire you?
  • Ans. 

    You should hire me because I have a strong technical background, excellent problem-solving skills, and a passion for software development.

    • I have a Bachelor's degree in Computer Science and extensive experience in software development.

    • I have a deep understanding of various programming languages and frameworks, including Java, Python, and JavaScript.

    • I have a proven track record of delivering high-quality software solutio...

  • Answered by AI
  • Q5. What are your strengths and weaknesses?
  • Ans. 

    My strengths include problem-solving, attention to detail, and teamwork. My weaknesses include time management and public speaking.

    • Strength: Problem-solving - I enjoy analyzing complex problems and finding efficient solutions.

    • Strength: Attention to detail - I have a meticulous approach to my work, ensuring accuracy and quality.

    • Strength: Teamwork - I thrive in collaborative environments, valuing open communication and c...

  • Answered by AI
  • Q6. Tell me about yourself.
  • Ans. 

    I am a software engineer with experience in developing and maintaining software applications.

    • I have a strong background in programming languages such as Java, C++, and Python.

    • I have worked on various projects, including developing web applications and implementing software solutions.

    • I am skilled in problem-solving and debugging, ensuring efficient and reliable software performance.

    • I am familiar with agile development m...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - For Laravel interview study from laravel.com

Rocket Software Interview FAQs

How many rounds are there in Rocket Software Technical Support Engineer interview?
Rocket Software interview process usually has 2 rounds. The most common rounds in the Rocket Software interview process are Technical and One-on-one Round.
How to prepare for Rocket Software Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Rocket Software. The most common topics and skills that interviewers at Rocket Software expect are Technical Support, Troubleshooting, genetics, Compliance and JCL.
What are the top questions asked in Rocket Software Technical Support Engineer interview?

Some of the top questions asked at the Rocket Software Technical Support Engineer interview -

  1. How to handle an angry custom...read more
  2. Expect command in Li...read more

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Overall Interview Experience Rating

5/5

based on 2 interview experiences

Difficulty level

Hard 100%
View more

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Rocket Software Technical Support Engineer Salary
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₹5.5 L/yr - ₹20 L/yr
149% more than the average Technical Support Engineer Salary in India
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