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SmartConnect Technologies Genesys Support Engineer Interview Questions and Answers

Updated 25 Jun 2022

SmartConnect Technologies Genesys Support Engineer Interview Experiences

2 interviews found

I applied via Referral

Round 1 - Technical 

(1 Question)

  • Q1. SIP transfer call flow with refer method
  • Ans. 

    SIP transfer call flow with refer method

    • Refer method is used to transfer a call from one party to another

    • The party initiating the transfer sends a REFER message to the SIP server

    • The server then sends an INVITE message to the new party

    • Once the new party accepts the call, the server sends a 200 OK message to the initiating party

    • The server then sends a BYE message to the initiating party to end the call

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join this organisation. They have very bad working culture, managers are very rude, they will make u work even if ur sick or its holiday or even it's weekend. All they care about work. No proper training is given u need learn everything by yourself.

I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Brief about last job and give topic related with the telecom .
Round 2 - Technical 

(1 Question)

  • Q1. Telecom concepts like communication protocols
Round 3 - HR 

(1 Question)

  • Q1. Salary discusssion , and formal basic rules of the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with the telecom concepts , protocols and basic of telephony networks.

Genesys Support Engineer Interview Questions Asked at Other Companies

Q1. Describe the SIP transfer call flow using the refer method.

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Interview Tips & Stories
2w
toobluntforu
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works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Interview Questionnaire 

3 Questions

  • Q1. OOPS concepts
  • Q2. SQL questions
  • Q3. Write a program..
  • Ans. 

    Program to print the Fibonacci series up to a given number.

    • Take input from user for the limit of the series.

    • Initialize two variables with 0 and 1 respectively.

    • Use a loop to generate the series and print each number.

    • Add the previous two numbers to get the next number in the series.

  • Answered by AI

Skills evaluated in this interview

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Test
Experience: The first round had two programming questions and one question of database concepts.
Duration: 1 hour
Total Questions: 3

Round: Technical Interview
Experience: In the first technical interview, I was asked basic questions about the domain and my resume. There was also a lot of emphasis on problem solving abilities since I was asked to solve some puzzles.

Round: Technical Interview
Experience: The second technical interview was a written round where I was asked to code some searching / sorting variants , to test my ability to write quality code.

Round: Technical Interview
Experience: The last and the final round was probably the toughest and I was asked to design databases, with some constraints. I was given ample time to do it and it did take a lot of time. After that, we had some interesting questions about data structures and trees and that was it.

College Name: RNSIT, Bangalore

I applied via Naukri.com and was interviewed in Oct 2018. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Asked me to draw spring mvc architecture and about collection framework.
  • Q2. Asked me to write the logic for pattern.
  • Ans. 

    This question involves creating a specific pattern using loops and conditional statements in programming.

    • Identify the desired pattern (e.g., asterisks, numbers).

    • Use nested loops: outer loop for rows, inner loop for columns.

    • Control the output format with conditional statements.

    • Example: For a pyramid pattern, increase spaces and asterisks in each row.

  • Answered by AI
  • Q3. Asked me on core java.

Interview Preparation Tips

General Tips: be thorough with the core java and good to have knowledge on spring mvc
Skills: Communication
Duration: <1 week

I applied via Referral and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Which technology are you using, is this latest?
  • Ans. 

    We are using a variety of technologies, including some of the latest ones.

    • We are using React for our front-end development.

    • We are also using Node.js for our back-end development.

    • We are using Docker for containerization.

    • We are using Kubernetes for orchestration.

    • We are using AWS for cloud hosting.

    • We are constantly evaluating new technologies to see if they can improve our development process.

  • Answered by AI
  • Q2. If not then which technology can we use instead of this?
  • Ans. 

    It depends on the specific requirements and constraints of the project.

    • Consider the project's goals and objectives

    • Evaluate the available technologies and their capabilities

    • Assess the project's budget and timeline

    • Consult with stakeholders and experts in the field

    • Examples: React vs Angular, MySQL vs MongoDB, Java vs Python

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi,
Listen carefully and speak fluently.

I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    I'm a passionate software engineer with a strong background in full-stack development and a love for solving complex problems.

    • Graduated with a degree in Computer Science from XYZ University.

    • Worked at ABC Corp, where I developed a web application that improved user engagement by 30%.

    • Proficient in languages like JavaScript, Python, and Java, with experience in frameworks like React and Django.

    • Enjoy collaborating in agile...

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. 1 Project Explanation 2 SDLC & STLC. 3 Differentiate Smoke vs Sanity 4 What is Regression testing? 5 Bug life cycle. 6 Scenarios on real time example. 7 Questions on agile
  • Ans. 

    Interview questions for Software Engineer position

    • Project explanation should include details on the project's purpose, scope, and technologies used

    • SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle) are methodologies used in software development and testing respectively

    • Smoke testing is a type of testing that checks if the basic functionalities of the software are working fine, while Sanity tes...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. All basic HR questions and salary discussion.
Are these interview questions helpful?

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Data structure and stack , queue
  • Q2. Projects technology and detailed disscussion on project

Interview Preparation Tips

Interview preparation tips for other job seekers - good in basics only and good to refer project before interview

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Python file handling, input,output, in a file, Sql joins, list sort in python, basics of GIS, Web service how to test

Interview Preparation Tips

Interview preparation tips for other job seekers - This is hust basics not deep dive, strog ur basics to crack

Interview Questionnaire 

1 Question

  • Q1. Questions on the concept of oops and SQL

SmartConnect Technologies Interview FAQs

How many rounds are there in SmartConnect Technologies Genesys Support Engineer interview?
SmartConnect Technologies interview process usually has 2 rounds. The most common rounds in the SmartConnect Technologies interview process are Technical and HR.
What are the top questions asked in SmartConnect Technologies Genesys Support Engineer interview?

Some of the top questions asked at the SmartConnect Technologies Genesys Support Engineer interview -

  1. SIP transfer call flow with refer met...read more
  2. Telecom concepts like communication protoc...read more

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SmartConnect Technologies Genesys Support Engineer Salary
based on 23 salaries
₹2.5 L/yr - ₹8.2 L/yr
5% less than the average Genesys Support Engineer Salary in India
View more details

SmartConnect Technologies Genesys Support Engineer Reviews and Ratings

based on 9 reviews

4.0/5

Rating in categories

3.5

Skill development

3.8

Work-life balance

3.7

Salary

3.4

Job security

3.4

Company culture

3.7

Promotions

3.5

Work satisfaction

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