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Unisys

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3.6

based on 1.3k Reviews

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Unisys Service Desk Associate Interview Questions and Answers

Updated 27 Jan 2024

Unisys Service Desk Associate Interview Experiences

2 interviews found

Service Desk Associate Interview Questions & Answers

user image Anonymous

posted on 14 Sep 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(1 Question)

  • Q1. Do you have calling experience
  • Ans. 

    Yes, I have extensive calling experience in customer service and technical support roles, handling various inquiries and issues.

    • Handled over 100 calls daily in my previous role, assisting customers with technical issues.

    • Resolved customer complaints effectively, leading to a 95% satisfaction rate.

    • Trained new associates on call handling techniques and customer service best practices.

    • Utilized CRM software to track calls a...

    • Answered by AI
    View 1 more answer

Service Desk Associate Interview Questions & Answers

user image RENU V RAJAN

posted on 2 Nov 2022

I applied via Company Website and was interviewed in Oct 2022. There was 1 interview round.

Round 1 - Communication test 

(2 Questions)

  • Q1. Tell me about your current role? Tell me about the Job descriptions. Introduce yourself
    • Add your answer
  • Q2. Tell me about you day to day jobs in current position
  • Ans. 

    I manage daily support tasks, ensuring efficient resolution of user issues and maintaining system functionality.

    • Respond to user inquiries via phone, email, and chat, providing timely assistance.

    • Troubleshoot hardware and software issues, such as resolving printer connectivity problems.

    • Document and track support tickets in the ticketing system for future reference.

    • Collaborate with IT teams to escalate complex issues and ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Unisys Service Desk Associate interview:
  • Communication Skills
Interview preparation tips for other job seekers - Be confident
practice english for speaking fluently

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Top trending discussions

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Interview Tips & Stories
1w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About technical what your role is
    • Add your answer

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(1 Question)

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    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic interview questions and self intro
Are these interview questions helpful?

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Globant user image Anonymous

posted on 26 Nov 2021

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EPAM Systems user image Anonymous

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More about working at Unisys

Unisys Interview FAQs

How many rounds are there in Unisys Service Desk Associate interview?
Unisys interview process usually has 2 rounds. The most common rounds in the Unisys interview process are Resume Shortlist and Technical.
How to prepare for Unisys Service Desk Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Unisys. The most common topics and skills that interviewers at Unisys expect are Technical Support, Remote Support, Information Technology, Customer Service and Operating Systems.

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Unisys Interviews By Designations

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Overall Interview Experience Rating

1/5

based on 1 interview experience

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Unisys Service Desk Associate Salary
based on 43 salaries
₹3.5 L/yr - ₹6 L/yr
18% more than the average Service Desk Associate Salary in India
View more details

Unisys Service Desk Associate Reviews and Ratings

based on 7 reviews

3.5/5

Rating in categories

3.3

Skill development

2.8

Work-life balance

3.3

Salary

3.8

Job security

3.0

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 7 Reviews and Ratings
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