Learning Operations Analyst

About The Role




Skill required: Learning - Learning Operations




Designation: Learning Operations Analyst




Qualifications:Any Graduation




Years of Experience:3 to 5 years



About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com




What would you do
Accenture Learning Delivery is transforming Delivery services, creating a seamless experience for the Accenture client and a better experience for learners. A new, streamlined operating model, aligning Central and Local teams into one global delivery organization, allows us to leverage deep expertise across teams, providing enhanced planning and execution services. Also, we are focusing on our end-to-end technology strategy, aligning tools and processes ensuring ease of access for our clients and learners to our enhanced services.The Onsite Analyst works closely with regional Onsite lead to execute session requirements and managing on ground activities. They are responsible for understanding the session requirements and execute them with the help of team members. Also, they will monitor all the activities and resolve issues or escalate where necessary. Pro-actively escalate potential serious / high-level issues - categorically highlighting bases on the sensitivity of the scenarioManage on ground activities and prepping for sessionBe a medium between all stakeholders, vendors, faculties etc. at all points during the sessionProvide session support during shortage of coordinators or during instances where in the session planners requestWork with other execution teams to ensure on the day of the session the delivery goes seamlesslyLiaise with other teams outside of Delivery as neededMaintain good relationship with our Vendors and Session PlannersUpskill themselves by registering to trainings in myLearningTake regular feedback from Supervisor/Career Counsellors in terms of performanceSchedule meetings with Session Planners & Requestors as and when needed and gain clear understanding of client




What are we looking for
Learning Delivery OperationsCollaboration and interpersonal skillsWritten and verbal communicationAbility to establish strong client relationshipAbility to manage multiple stakeholdersLearning Delivery Strategy



Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation