Service Delivery Ops Associate Manager

About The Role




Skill required: Commercial Banking Operations - Core Banking




Designation: Service Delivery Ops Associate Manager




Qualifications:Any Graduation




Years of Experience:10 to 14 years



About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com




What would you do
"We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. "




What are we looking for
"Should be able to review the US financial statements of the borrowers/guarantors, calculate/interpret the financial ratios.Understand functions like servicing, collateral management function within Banking OperationsUnderstand the type of facilities and exposure of the borrower to asses the Loss Given Default and the Probability of Default. Should have knowledge of financials ratios impact on the overall performance.Identify the Risk associated with the borrowers and mention it accordingly in the review along with the possible mitigants with justification. Performing assignments/deals/tasks of moderate complexityWorking with limited supervision, Performing tasks with some degree of independent decision making, Ability to take judgment callsContributes to cycle time improvement and efficiency of the teamCommunicating in correct English with clients, both orally and written. Analytically sound to take decisions on effectiveness of Controls. Advanced Proficiency required in English Language to create documentation.Perform assignments/deals/tasks of high complexity and resolving queriesAbility to interact with Clients on weekly calls and explain Issue Management process.Need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions.To monitor & drive team performance, including throughput and quality as per defined metricsWill be provided with minimal guidance when determining methods and procedures on new assignmentsShould be able to manage medium-small sized teams and should be able to deliver the expected outcome Please note this role may require to work in night / rotational shifts"



Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts"

Qualification

Any Graduation