Order To Cash Operations Analyst

About The Role




Skill required: Order to Cash - Sales Order Processing




Designation: Order to Cash Operations Analyst




Qualifications:BCom




Years of Experience:3 to 5 years



About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com




What would you do
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Process of Sales Order validation at Billing stage and setting up of sites, linking technical details & insert charges in to Billing system to initiate Billing for customers.




What are we looking for
Required to report to office once a month (this may change based on Accentures and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days.Proficiency Level Definition Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill.

Uses basic terminology in regard to the skill.

Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences.

Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences.

Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.

May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill.

Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.

Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.



Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Client, customer or suppliers and return to Client/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Client guidelines. 1.2 Analyze claim and requests in accordance with Client written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Client guidelines and in accordance with Client expert support matrix. Requests related to Purchase and Sales Order management:manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management:creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to Goods Receipt:review POs, evaluate, confirm delivery, post GR 3WM discrepancies claims resolution Blocked invoices reporting:follow up blocked items, resolved Invoice rejections Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Client guidelines and inform all involved parties. 1.5 Respond to Customer and Client queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Client . 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF.6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lea

Qualification

BCom