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Accenture

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3.8

based on 63.3k Reviews

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17442 Accenture Jobs

Customer Service

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 63.3k Reviews

1-4 years

Mumbai

Customer Service

Accenture

posted 5 days ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Chat Process Chat Support Voice Process Non Voice Process

+ 10 more

Job Description





Skill required:Query Management - Service Desk Voice Support
Designation:Customer Service associate
Job Location:Mumbai
Qualifications:Any Graduation
Years of Experience:1-3
What would you do
  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
    What are we looking for
  • Ability to establish strong client relationship Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Collaboration and interpersonal skills Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

    Qualification
    Mumbai

    • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    2.4
    Rating based on 2 Customer Service reviews

    Likes

    Cab benifits alonce

    Dislikes

    If you are contracter no benifits

    • Promotions - Poor
    Read 2 Customer Service reviews

    Customer Service salary at Accenture

    reported by 19 employees
    ₹1.6 L/yr - ₹7 L/yr
    49% more than the average Customer Service Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 63.3k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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