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10 Accord Software & Systems Jobs
Senior Manager- Product Support
Accord Software & Systems
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key skills/JD
- Strong domain knowledge of Counter-Drone Systems and related subsystems (Radar, EOIR, Jammers, etc.)
- Proven experience managing defense accounts, with a strong understanding of government procurement processes.
- Excellent customer handling capabilities with strong communication skills in English and Hindi.
- Experience using ERP systems, CRM platforms, and Microsoft Office applications.
- Strong analytical, planning, and organizational abilities.
- Ability to lead, coach, and motivate teams.
- Demonstrated ability to build cross-functional relationships and influence at all levels of the organization.
- High initiative and self-driven with a continuous improvement mindset.
- Proactively gather customer demands and ensure timely delivery of products in coordination with cross-functional teams at optimal cost.
- Build and sustain strong relationships with key stakeholders to ensure high customer satisfaction.
- Review and respond to customer requirements, ensuring consistent fulfillment of shipment needs.
- Drive customer success through effective installation, deployment, and training support for defense systems across PAN India.
- Manage and guide a team of Field Application Engineers (FAEs) and provide technical leadership and direction.
- Identify cost drivers in the supply chain and implement cost-saving initiatives to enhance efficiency.
- Oversee overall supply chain and logistics strategies to maximize operational productivity.
- Monitor and mitigate risks, ensuring timely corrective actions and communication with relevant stakeholders.
- Leverage CRM tools and funnel management systems for effective customer engagement and opportunity tracking.
- Ensure compliance with procurement protocols, especially with Army Commands, Brigades, Paramilitary, and Police departments.
- Background in product support, logistics, and system deployment for Electronic Warfare and Tactical Systems.
- Willingness to travel extensively across India for customer support and project implementation.
Employment Type: Full Time, Permanent
Read full job description
What people at Accord Software & Systems are saying
What Accord Software & Systems employees are saying about work life
based on 97 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Accord Software & Systems Benefits
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