Accord Software & Systems - Senior Manager - Product Support (18-25 yrs)

Role Overview:

We are looking for a highly experienced and motivated Senior Manager Product Support with domain expertise in Handling product support of Counter-Drone Systems which we have supplied to Armed forces. The ideal candidate will lead and manage customer support operations, ensure on-time product delivery, maintain high customer satisfaction, and optimize supply chain and logistics strategies while supporting Armed Forces and Paramilitary organizations across India

Job Title:

Senior Manager Product Support

Experience: A minimum of 18 Years and maximum of 25 Years of relevant experience in a similar role

Qualification: B.E. in Electronics / Communication / related field.

Employment Type: Regular, Full Time

Number of positions: 1 (One)

Selection Process: F2F interviews + HR interviews (Shortlisted)

Location: Delhi

Required Skills & Competencies:

- Strong domain knowledge of Counter-Drone Systems and related subsystems (Radar, EOIR, Jammers, etc.)

- Proven experience managing defense accounts, with a strong understanding of government procurement processes.

- Excellent customer handling capabilities with strong communication skills in English and Hindi.

- Experience using ERP systems, CRM platforms, and Microsoft Office applications.

- Strong analytical, planning, and organizational abilities.

- Ability to lead, coach, and motivate teams.

- Demonstrated ability to build cross-functional relationships and influence at all levels of the organization.

- High initiative and self-driven with a continuous improvement mindset.

Job Responsibilities:

- Proactively gather customer demands and ensure timely delivery of products in coordination with cross-functional teams at optimal cost.

- Build and sustain strong relationships with key stakeholders to ensure high customer satisfaction.

- Review and respond to customer requirements, ensuring consistent fulfillment of shipment needs.

- Drive customer success through effective installation, deployment, and training support for defense systems across PAN India.

- Manage and guide a team of Field Application Engineers (FAEs) and provide technical leadership and direction.

- Identify cost drivers in the supply chain and implement cost-saving initiatives to enhance efficiency.

- Oversee overall supply chain and logistics strategies to maximize operational productivity.

- Monitor and mitigate risks, ensuring timely corrective actions and communication with relevant stakeholders.

- Leverage CRM tools and funnel management systems for effective customer engagement and opportunity tracking.

- Ensure compliance with procurement protocols, especially with Army Commands, Brigades, Paramilitary, and Police departments.

Preferred:

- Background in product support, logistics, and system deployment for Electronic Warfare and Tactical Systems.

- Willingness to travel extensively across India for customer support and project implementation.

About the Company:

Accord Software & Systems Private Limited (ASSPL) designs and manufactures innovative solutions, Provides cutting-edge Positioning, Navigation and Timing products and solutions to Industry leaders in the Defence, Commercial and Semiconductors Business areas. Also Accord provides Global Navigation Satellite System (GNSS) based solutions customized for Strategic and Space programs to Defence Research Development Organization (DRDO) and Indian Space Research Organization (ISRO). Accord has developed a vertically integrated GPS/GNSS portfolio consisting of Semiconductor ICs, Modules and solutions that cater to a variety of applications like Avionics, Automotive, Industrial, IoT, Marine, Telecommunications.