BUSINESSNEXT - Key Accounts Manager (7-9 yrs)

The Opportunity:

We are currently looking for a passionate and dynamic individual to join us as Key Accounts Manager in our sales team for SAARC region. The ideal candidate would be a seasoned executive, innovative and highly motivated with passion for sales and love for solving business problems with a strong 360-degree perspective on accounts and a result-oriented outlook.

Objectives aligned to this role:

- Enterprise Sales, Ideas, and Implementation towards achieving Key Results.

What would you do?

- Cultivate new business within existing accounts by comprehending the customer's operations, recognizing, and exploring commercial potential within these accounts.

- Establish and grow sales pipeline for financial services solutions. Drive sales growth by identifying upselling and cross-selling opportunities within existing accounts and expanding our market presence in the BFSI industry.

- Responsible for business outcomes of the customer keeping a close watch on adoption, application health, value derived by customer from the investment.

- Drive QBRs governance for assigned customer accounts.

- Drive Account Planning, identify whitespaces, proactively maps stakeholders and defines actions across account team to capture new business.

- Proactively manage churn and drive customer retention, thereby contributing to sustained revenue growth and customer satisfaction.

- Gain a competitive advantage by staying updated on market trends, industry rivals, and effective customer strategies, while adeptly neutralizing any potential threats.

- Tracks always-on coverage across all accounts in portfolio, LOB's within accounts, CVDH stakeholders within LOBs across actors in cross-functional account team.

- Strong techno-commercial acumen owning new proposals (both technical and contractual), pricing process, negotiations, third-party partners part of the solution.

- Consistent track record of delivery on quota/targets sequentially across multiple quarters.

Required Skills:

- 7 - 9 years of strong business experience with excellent communication and presentation skills.

- Super strong collaborator by being the CenterPoint of a cross-functional account team across Customer Success, Delivery, Pre-sales, Support Sales Dev, Marketing.

- Strong problem-solving and critical thinking skills.

- Prior track record of successful delivery of enterprise software solutions to customers in technical / functional / techno-functional role.

- Extensive experience in leading and managing large enterprise customer relationships in BFSI (Banking, Financial Services, and Insurance) industry in both domestic and international markets.

- Enhances client engagements and fosters lasting relationships with strong critical thinking skills and informed decision-making.

- Utilizes a strategic mindset to expand sales, predict future trends, and approaches problem solving with a solution-oriented mindset.

- Strong result orientation and focus towards target achievement.

- Prior experience of building and leading winning teams.

- Be in-sync with latest technology and industry trends and ensure adoption of relevant technologies in the system.

- Ability to travel 50-75% of time.

Behavioral and Cultural Attributes:

- Exhibit thought leadership and customer-centricity at a high level.

- Inspire and influence teams, effectively manage critical resources, and engage customer stakeholders to achieve business objectives.

- Prioritize quality and customer satisfaction in implementation projects, consistently delivering substantial business value.

- Thrive under intense timeline pressure, tackling challenges with a resolute commitment to successful outcomes.

Academic Qualification:

- Engineering/ equivalent technical qualification from a reputed college/ university.

- Good understanding of current technology trends along with ultra-scalable systems.