Senior Manager - Learning & Development

Job Description

Position Title: Senior Manager - Learning & Development
Department: Human Resources
Location: Mastichak, Saran
Reports To: HR- HEAD

Job Summary:
We are seeking a highly skilled and experienced Senior Manager - Learning & Development to join our dynamic Human Resources team at Akhand Jyoti Eye Hospital. The ideal candidate will be responsible for managing the full recruitment cycle for various hospital departments, ensuring that we attract, hire, and retain the best talent in the healthcare industry. This role requires a proactive approach, excellent communication skills, and a deep understanding of the healthcare sector's unique recruitment needs.

Key Responsibilities:

Training Program Development:

• Design and develop comprehensive training programs that align with the core values of the Akhand Jyoti Eye Hospital.
• Create training materials, including presentations, manuals, and online modules, that are engaging and effective.
• Identify and assess training needs through surveys, interviews with employees, and consultation with department heads.
• Monthly quality control indicators- Monitor and report monthly payroll and compliance metrics to ensure accuracy, timeliness, and adherence to statutory requirements. Address discrepancies proactively.
• Departmental NABH documentation- Maintain and regularly update documentation required under NABH standards related to HR processes, particularly in payroll, audit trails, and employee records.
• Identify training needs- Identify learning gaps related to payroll compliance, ESI, PF, income tax, and labor laws across departments; coordinate with L&D to organize relevant trainings.
• Facilitate all training, Induction, development program- Conduct onboarding sessions focused on salary structure, statutory deductions, and compliance requirements for new joiners. Support development programs for HR and finance teams.
• Grievance handling- Address employee grievances related to salary, deductions, reimbursements, and statutory benefits in a timely and professional manner, ensuring resolution in coordination with HODs.
• Report & Record Maintenance Training program- Ensure proper documentation and archiving of payroll records, challans, returns, statutory filings, and audit reports in accordance with legal and organizational requirements.
• Employee Satisfaction Survey- Collaborate with HR team to conduct and analyze payroll and benefits-related feedback as part of employee satisfaction surveys; recommend corrective actions where needed.
• Performance Evaluation- Provide payroll data to support the performance appraisal process, ensuring increments and promotions are implemented accurately and on time.
• Event Management- Coordinate and manage payroll-related communication during major organizational events like appraisals, bonuses, and annual increments.
• Monitoring the policy implementation- Ensure payroll-related policies (e.g., leave encashment, gratuity, attendance rules) are followed consistently and make recommendations for policy updates as per latest labor laws.
• Finalization of JD & KRA's, Privileging- Assist in preparing Job Descriptions and defining payroll & compliance-related Key Result Areas (KRAs) for HR/payroll team members.
• Privileging and Authorization Matrix
  Help define and implement authorization workflows for payroll inputs, expense approvals, and compliance filings.
• Recruitment Support (as and when required)- Collaborate with the recruitment team during onboarding to ensure timely employee code creation, salary fixation, and benefits enrolment.

Implementation and Delivery:

• Coordinate and conduct training sessions, workshops, and seminars for various employee groups.
• Utilize a variety of instructional techniques and formats, such as simulations, team exercises, group discussions, and e learning.
• Ensure all training programs are delivered effectively and within the allocated budget and timeline.

Evaluation and Improvement:

• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Make data-driven recommendations for continuous improvement of training programs and materials.
• Stay updated on the latest trends and best practices in learning and development.

Employee Development:

• Support career development initiatives by identifying skill gaps and providing targeted training solutions.
• Foster a culture of continuous learning and professional development within the organization.
• Assist employees in developing individual development plans (IDPs) and career pathing.

Collaboration and Communication:

• Work closely with HR colleagues and department heads to ensure training initiatives support organizational objectives.
• Communicate training schedules, objectives, and outcomes to all relevant stakeholders.
• Build and maintain relationships with external training providers and consultants.

Qualifications:
Education:

• MBA in Human Resources, Organizational Development, Education, or a related field. Master's degree or professional certification.

Experience:

• Minimum of 8 years of experience in learning and development, with at least 2 years in a healthcare.
• Experience in the healthcare or hospital sector is highly desirable.

Skills:

• Strong knowledge of adult learning principles, instructional design, and training methodologies.
• Proficiency in using learning management systems (LMS) and e-learning platforms.
• Excellent project management and organizational skills.
• Strong communication and presentation skills.
• Ability to analyze data and use it to drive training decisions.

Competencies:

• Ability to work effectively with diverse groups and build strong working relationships.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Creative and innovative thinking with a proactive approach to learning and development.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.