Student Services Officer

Job Title: Student Services Officer (Admissions & Support)

Location: Visakhapatnam On Campus

Type: Full-time

Compensation: ₹ 2.5 - 3.5 LPA (commensurate with experience)

Role Purpose

• Act as the primary touch-point for prospective and current students, delivering an exceptional end-to-end experience that spans admissions guidance, financial stewardship, and ongoing support.

Key Responsibilities

• Admissions & Counselling (~35 %)
  
• Host campus and virtual counselling sessions, validate eligibility, and guide applicants through digital onboarding meeting monthly conversion goals.

• Financial Administration (~25 %)
  
• Coordinate tuition billing and payment workflows within the ERP, safeguarding accuracy, compliance, and timely reconciliation in partnership with the Finance Office.
• Provide succinct revenue-status insights to management and uphold institutional financial controls.

• Student Help-Desk (~20 %)
  
• Resolve walk-in, email, and phone queries on academics, accommodation, transport, and ID services.
• Log cases, meet SLA commitments, and escalate complex issues where appropriate.

• Records & Compliance (~10 %)
  
• Maintain pristine student data in the Student Information System and produce statutory/MIS reports for regulatory bodies (AICTE, UGC, state).

• Engagement & Retention (~10 %)
  
• Orchestrate orientation programmes, communicate key academic/fee milestones, and collaborate on early-alert interventions for at-risk students.

Must-Have Qualifications

• Bachelors degree in any discipline.
• 24 years’ experience in admissions, customer service, or student-centric operations.
• Fluent English plus Telugu/Hindi; confident, personable communication style.
• Proficiency with MS Excel and a modern ERP/SIS platform.
• Sound grasp of accounting fundamentals.

Nice-to-Have

• PG certificate in Education Administration or MBA.
• Familiarity with CRM or ticketing suites (Zoho Desk, Freshdesk).
• Exposure to data-visualisation tools (Power BI, Google Looker Studio).