Catalog Specialist

Job Profile:

Catalog Specialist in Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

Roles and Responsibilities:

Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.
Understand and correctly use Amazons Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazons online catalog.
Maintain records of day-to-day work by updating trackers to reflect work done.
If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.

Skills and Competencies Required:

Excellent written and oral communication skills in English.
Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely.
Basics in MS Excel
Strong analytical skills Ability to do high school level arithmetic.
Familiarity with navigating the internet research techniques on the internet and finding required information quickly.
Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions.
Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information.
Flexibility in working in shifts and working hours. Bachelors degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications Knowledge of Excel at an advanced level