Team Lead, Inbound

JD for Team Lead:
At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun

Summary:
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:
Daily Management of shift from Learning perspective:
o Direct IB and OB functions
o Understand SJIs and follow SOP.
o Monitoring and mentoring of associates on productivity, quality and safety.
o Monitor PS queues, and raise Andon in case of any issues
o Conduct a 4M and 5S audit for the respective work stations on a daily basis - Bachelors degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience in an operational role - Experience in e-commerce, retail or advertising