Associate Consultant, Process Excellence

What will your essential responsibilities include?

• Champion improvement initiatives to elevate KPIs and resolve operational challenges.
• Collaborate with the Process Excellence Manager on global projects, including deploying process mining tools and developing comprehensive reports and data initiatives.
• Craft compelling business cases, perform insightful data analyses, and contribute to process discovery and enhancement.
• Conduct thorough analyses to aid the Process Excellence Manager and formulate innovative solution proposals.
• Assist in defining and developing new KPIs and data insights to drive informed decision-making.
• Identify and capitalize on opportunities for enhancement within the value stream.
• Engage in team calls across European and US time zones.
• Overtime, cultivate deep expertise in Multinational Solutions and Process Excellence.
• Gain a thorough understanding of the business processes, systems and terminology integral to Multinational Solutions.
• Experiment with data to grasp vital statistics concerning owned and partner offices, from both the producing and incoming perspectives.
• Uncover country and product-specific nuances as you spearhead and contribute to improvement initiatives, driving the organization towards an improved future state.
• Expand your knowledge of processes to evolve into a Process and Operational Excellence Expert, making a significant impact on the organization's journey towards continuous improvement.

Were looking for someone who has these abilities and skills:

• Graduate/post-graduate from a reputed Indian University.
• Relevant years of experience in continuous improvement (CI), business process management (BPM), or operational excellence, preferably within the insurance industry.
• Demonstrates ownership, initiative, and a curious mindset for discovering improvement opportunities and innovative solutions.
• Excellent logical and critical thinking skills, with the ability to think in process terms and challenge existing ways of working.
• Exceptional attention to detail and a commitment to meeting delivery timelines.
• An effective communicator with excellent interpersonal skills, capable of engaging with team members and stakeholders.
• A collaborative team player with a drive for excellence and the self-motivation to work self-directedly in a fast-paced environment.
• Experience in roles involving regular calls and meetings.
• Skilled in presenting solutions/proposing ideas.
• Excellent analytical skills with expertise in CI, statistics, facilitating root cause analysis and solution brainstorming, visual management, and value stream/process mapping.
• Familiarity with PDCA, DMAIC, Lean tools, business process management methodologies and change management.
• LSS certification preferred.