Customer Service / Phone Banking Officer

Walkin Interview - Date: 21st to 25th July 2025

Time : 10.30 am to 3.30 pm

Contact : Raghu - HR

Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2,

10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096

About Axis Phone Banking

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

Role - AXIS - Phone Banking Officer

Process : Voice Process / Inbound Calls (WORK FROM OFFICE)

Job Type: Full Time

Industry : Banking

Location : Chennai

Shift Timing : This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 6:30 am to 9:30 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2 days off / No Fixed Consecutive Off.

Role & responsibilities

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time

* Delivering service with requisite courtesy and accuracy

* Demonstrating complete onus to customers queries / problems

* Adhering to product and process requirements with nil errors

* Escalating customer issues to the right internal stakeholders

* Ensuring process efficiency and effectiveness

* Complying to service and sales guidelines

* Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Preferred candidate profile

Graduate or post-graduate from a recognized institution.

2- 4 years of relevant experience.

Candidate who can join immediately are preferred.

Freshers can apply. (Graduation - should be passed in all semesters)

For successful execution of the job, a candidate should possess the following:

Excellent English communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, good comprehension skills, Team player with a positive attitude, Knowledge about the Banking industry will be an added advantage.

Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2,

10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096

Walkin Interview - Date: 21st to 25th July 2025

Time : 10.30 am to 3.30 pm

Contact : Raghu - HR