Urgent Hiring For Bigbasket - Customer Associate Manager (HORECA)

Role & responsibilities

• Exploring potential business avenues for achieving increased business growth in HORECA/ Institutional Business.
• Deliver the sales objectives of volume, value, market share and in-store execution; and acquire new food service accounts across the HORECA channel
• Ability to deal at all levels from Unit Head Chefs and Contract Catering Managers through to Buyer level.
• Interact with Admin managers, procurement heads, purchase managers, F&B managers, chefs & General Managers.
• Mapping the requirement of HORECA Business providing best products and services and achieving profitability growth.
• Ensuring customer satisfaction by achieving delivery & service quality norms.
• Expanding company product business in HORECA segment Define monthly and quarterly plans to drive volume, value, market share and activation in the region Driving Businesses via B2B Sales.
• Develop different HORECA Channels. Appointment of Stockiest/ distributor, & Managing a team.
• Maintain relations with existing Clients and Create new Clients as well. Handle Primary Sales as well as Secondary Sales.
• Review and Reporting: Collate data and prepare reports to track various parameters e.g. Sales Efficiency, Sales Achievement.
• Working closely with Purchase, Production, Logistics, Costing, and Marketing Department to ensure the availability of the product.
• Visit key customer & represent the company product range. Handle customer complaints at all levels.
• Dealing with Five Star Hotels, Restaurant chain, Bakery segment, Airport, Catering, Embassy, Hospitals, Cinemas