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6 Build Formula Jobs
Customer Support Executive
Build Formula
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Provide technical support and training to customers/users about products.
- Managing customer queries.
- Assist the project team in implementation and onboarding customers and users.
- A hands-on and persistent approach is required to solve all customer issues in the shortest possible time.
- Ensuring the highest Customer Satisfaction through appropriately handling Customer Complaints and suggestions and resolving customer support queries via call or in-person meeting.
- Guiding supporting clients for better utilization of services offered by the organization.
- Handling customer questions, inquiries, and complaints.
- Coordinate with Business Development, Project Development, and Project Delivery Teams to identify and deliver program objectives.
- Appropriate internal communication with Tech Dept, Sales, Marketing the Management for query/ bug resolution.
- Educational Qualification: BE/B. Tech in Civil + MBA
- Problem-solving attitude
- Good in English and Hindi communication (written and spoken)
- Knowledge understanding in the Real Estate/Construction Domain would be an added value
Employment Type: Full Time, Permanent
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