Jewellery Consultant

Education, Certificate (Relevant education, achievement & certification)

1. Any bachelor degree is mandatory
   
2. MS Office certification / part of curriculum (Optional)
   

Knowledge (knowledge gained in the past relevant to this requirement)

1. Knowledge of Voice & Non-voice/Chat Process
   
2. Online sales / offline sales / customer service
   
3. Basic knowledge of Jewelry - Gold, Diamond, Platinum and Silver
   

Skills

(Specific job skills required for this job)

1. Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this
   
2. Technology skills - Surfing - Google, Whats app, FB etc.
   
3. Computer operating knowledge
   
4. Good English writing skill - Mandatory for E-mail and Chat team
   

Experience (Specific type or amount of experience)

1. 1 to 3 years of relevant experience in voice / non-voice & from jewelry industry is preferred

Job Description Role : Jewelry Consultant (Online Sales )

Eligibility Criteria

Suitability Criteria

Willingness (Preference / Values

/ other requirements)

1. Job location Mumbai ( Andheri East)
   
2. Ready to work in night shift (Men - 24/7)
   
3. Ready to work in rotational week-offs (6 days in a month)
   
4. Extended working hours during festive and season times
   
5. Shift timing - 9 hours with strict adherence
   

Profile @CaratLane

Your KRA/KPI

1. Communicate with the customer via chat / calls / email and sell with the complete product description
   
2. Influencing and selling jewellery
   
3. Addressing all customer queries
   
4. Following up with the customers
   
5. Timely revert to the customers and clarifying their queries
   
6. Retaining the existing or new customers
   
7. Coordinating with inter departmental personnel
   
8. Working on ERP system, Magento, Ameo etc
   

Preferred candidate profile