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CaratLane - A Tata Product Work with us

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4.2

based on 963 Reviews

83 CaratLane - A Tata Product Jobs

Jewellery Consultant

CaratLane A TATA Product

4.2

based on 963 Reviews

1-3 years

₹ 3.5L/yr - 4.5L/yr (AmbitionBox estimate)

Chennai

1 vacancy

Jewellery Consultant

CaratLane - A Tata Product

posted 3+ weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Marketing Customer Service Event Management Recruitment Retail

+ 12 more

Job Description

Education, Certificate
(Relevant education, achievement certification)

Any bachelor degree is mandatory
MS Office certification / part of curriculum

Knowledge
(knowledge gained in the past relevant to thisrequirement)

Knowledge in front-end retail operations
Selling customer service
Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage

Skills
(Specific job skills required for this job)

Communication - Excellent verbal communication inEnglish(Mandatory) regional language.
Basic computer operating knowledge
E-mail communication
Basicknowledge of Point of Sale system (POS)

Experience
(Specific type or amount of experience)

1 - 3 years of relevant experience in front-end retailoperations. Preferably with an established Retail Brand
Freshers with high level of communication skills and attitude toserve customers

Suitability Criteria

Success Behaviors
(Traits like interpersonal skills etc.)

Enthusiastic
Selling(Passion to Sell)
Interpersonal Skills
Influencing
Analytical
Pressure Tolerance
People oriented
Strong Team Player
Warmth / empathy
Organized
Willing to take Ownership
Willingness to Learn
Well groomed

Willingness
(Preference / Values / other requirements)

Job location - Across India
Ability to work as per Brand guidelines and set schedules.
Extended working hours during weekends, Festivals and season time
Shift timing - Minimum 9 hours with strict adherence
High Integrity (non-negotiable)

Your KRA/KPI

Understanding customers concerns
Communicate with the customer via calls resolve all the post sale queries
Constant update on the order status/ dispatch & delivery update
Following with Customers in terms of payment
Ability to Retain the customer ( Money back and cancellation )
Coordinating with internal departmental and offline stores
Ability to do minimum 100 outbound calls per day with 80% connectivity
Should be able to handle escalations
constant follow up with the stakeholders and given work is completed as per TAT as it being major support for the other calling teams.
Ability to retain customers.
Understanding of process ( Logistics )
Coordination and rapport with internal departmental and offline store

Employment Type: Full Time, Permanent

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What people at CaratLane - A Tata Product are saying

4.0

Rating based on 140 Jewellery Consultant reviews

Anonymous · Sales & Business Development in Indore

Likes

Company culture/rules/policy Company providing facilities

Skill development - Excellent

+2 more

Dislikes

Franchise store owners spoil name of company, franchise store owners create own policies and don't follow company policies, no benefit provide no CL, PL , No bonus, No appreciation, or company staff also not taking action against Owner Not giving deserving salary to the employee Work satisfaction is like 0 It won't feel like you are working in Titan brand.

Salary - Bad

+3 more

Read 140 Jewellery Consultant reviews