ComUnus Technologies - L2 Application Support Engineer - SQL (2-3 yrs)

Key Responsibilities :

- Provide L2/L3 support for business applications, ensuring issues are resolved within SLAs.

- Understand and document application flows and dependencies.

- Perform root cause analysis, troubleshoot issues, and implement solutions.

- Write and optimize complex SQL queries, joins, stored procedures, views, and functions.

- Create BRD (Business Requirement Documents) and other functional documentation.

- Collaborate with development teams to communicate requirements and share insights from production incidents.

- Maintain accurate records of incidents, solutions, and knowledge base articles.

- Proactively monitor application performance and suggest improvements.

Required Skills & Experience :

- 23 years of experience in Application Support or Production Support roles.

- Strong expertise in SQL:

- Writing complex queries and joins.

- Creating and maintaining stored procedures, views, and functions.

- Connecting to databases and running data analysis.

- Good understanding of application workflows and architecture.

- Ability to create clear and comprehensive BRD documents.

- Excellent communication skillsboth written and verbal.

- Strong analytical and problem-solving abilities.

Good to Have :

- Experience with ticketing or ITSM tools.

- Familiarity with ITIL practices.

- Exposure to cloud-based applications.

- Knowledge of scripting (Shell/PowerShell/Python) is an added advantage