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14 ComUnus Technologies Jobs
ComUnus Technologies - L1 Application Support Engineer (3-5 yrs)
3-5 years
ComUnus Technologies - L1 Application Support Engineer (3-5 yrs)
ComUnus Technologies
posted 3+ weeks ago
Job Description
Key Responsibilities :
- Monitor application health and perform routine checks.
- Respond to user queries and resolve issues within defined SLAs.
- Draft professional emails and communicate effectively with internal and external stakeholders.
- Escalate unresolved issues to L2/L3 teams as per escalation procedures.
- Document issues, resolutions, and maintain knowledge base articles.
- Follow up with users to ensure issues are resolved satisfactorily.
Required Skills & Qualifications :
- 01 years of experience in Application Support / IT Support / Customer Support.
- Ability to understand basic application workflows and processes.
- Proficiency in drafting and responding to emails (mail access and writing skills are mandatory).
- Basic troubleshooting mindset and willingness to learn.
- Immediate joiners preferred.
Good to Have :
- Familiarity with ticketing tools or ITSM platforms.
- Basic understanding of databases or application logs.
- Exposure to ITIL processes
Functional Areas: Other
Read full job description
What people at ComUnus Technologies are saying
Application Support Engineer 1 salary at ComUnus Technologies
reported by
1
employee
with 2
years exp.
₹2.3
L/yr - ₹2.9
L/yr
33%
less
than the average Application Support Engineer 1 Salary in India
View more details
What ComUnus Technologies employees are saying about work life
based on 57 employees
Strict timing
Monday to Saturday
No travel
Day Shift
ComUnus Technologies Benefits
Soft Skill Training 
Team Outings 
Work From Home 
Education Assistance 
Free Transport 
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