Manager - Customer Success

About the job:

Job Responsibilities:

- Develops and maintains long-term relationships with accounts.

- Generate revenue among client accounts, including upselling and cross-selling.

- Collection of the raised invoices by the CSM.

- Operates as the single point of contact for assigned customers.

- Makes sure clients receive requested products and services in a timely fashion.

- Communicates client needs to Decimal.

- Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.

- Forecasts and tracks client account metrics.

- Identifies opportunities to grow business with existing clients.

- Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service.

- Service multiple clients concurrently, always meeting deadlines.

- Coordinates for Prepare Requirement Document.

- Achieve high Customer Satisfaction (CSAT).

Desired Skills:

- Excellent interpersonal skills with the ability to quickly build rapport with clients.

- MBA from a reputable college.

- Business knowledge of Banking, including Assets and Liabilities.

- Strong connections in the industry will be preferable.

- High comprehension capability and organizational skills.

- Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises.

- Proactive go-getter with effective crisis management skills and the ability to define priorities effectively.

- Capable of multitasking in different domains.