Client Service Senior Analyst

Your key responsibilities

• Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions.
• Support with account opening/maintenance/closure for various regions in EMEA.
• Ensure smooth Onboarding/Offboarding of clients.
• Prepare and review Newsflash communication to all clients.
• Participate in Service level agreement preparation and reviews with clients.
• Participate in Client Calls with sales Team.
• Escalation management with Network Teams of Client.
• Manage and participate in Due Diligence visits or calls across EMEA regions.
• Identification of the need for client visits, their initiation and where necessary, participation.
• Client Complaints handling and resolution.
• Knowledge of Invoice and Fee Proposal preparation for clients.
• Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets.
• Participate in Technology projects for SES Business.
• Review & manage Client documentation.
• Work closely with client management team to ensure client delight.
• Contributes to Continuous Improvement activities leading to operational efficiencies.

Your skills and experience

• German Language proficiency is a must. (C1).
• Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services.
• Possess excellent communication skills, inter-personal skills and be a strong team player.
• Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions.
• Knowledge of markets and settlement practices across European markets.
• Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc.
• Prompt reaction to client and Network escalations.
• Verbal and written fluency in English/German and possibly other languages.
• Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints.
• Adherence to the internal control, reporting and compliance guidelines.
• Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments.
• Realistic priority-setting under consideration of the total scope of tasks set.
• Efficient, structured, independent, and autonomous working.