E-Commerce Client Service (eCS) Associate

Role Description

• The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms. Asset classes supported include Foreign Exchange, Listed Derivatives, Fixed Income and Money Markets.
• Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore and Sydney and is supported by dedicated operational teams across the globe.

Your key responsibilities

• To ensure processes are performed as per defined Key Operating Processes.
• To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals).
• Work with internal stake holders (Sales and Traders) and ensure the client trading profile is accurate.
• To enable and amend and off-board Client trading profiles.
• Ensure that all our clients can access front end trading systems promptly.

Your skills and experience

• Overall 5+ years of experience out of which minimum 2 years of experience in IB operations.
• A thirst for new learning with flexibility to change and grow within the role.
• Willingness to be flexible in working in different shifts.
• Good communication and interpersonal skills.
• Willingness to take on responsibility and learn new tasks.
• Ability to work quick and accurately, even under tight deadlines.
• A well-motivated and enthusiastic team player.
• Expected to develop credibility and demonstrate integrity with clients and colleagues.
• Accurate, thorough and highly responsible with good attention to detail.