Service Now Developer (ITOM)

• Solid knowledge on CMDB & Service Mapping
• Implementation experience in ServiceNow Discovery & IRE modules
• Experience in ServiceNow ITOM modules : Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management
• Implements the governance, policy, and direction of the CMDB
• Works closely with the CMDB Governance, Asset Management, Application and ITSM teams
• Works with the Discovery administrator to ensure accurate data representation in the CMDB
• Works with owners of data sources that are used to populate the CMDB
• Works with the CMDB Health Dashboard to ensure data quality and resolve issues
• Maintains and operates the ServiceNow ITOM based products (discovery, service mapping, configuration management, event management)
• Prepare weekly, monthly and quarterly reports supporting CMDB Metrics and KPIs
• Experience with ServiceNow CMDB design, architecture and implementations
• Hands on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties
• Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc)
• Knowledge of various service modelling techniques (TPL, TQL, etc)
• Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc)
• Desire IT Ops experience in storage, network and compute of enterprise environments

Minimum Qualifications

• BE/BTech/ME/MS/MTech
• from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record
• Total Experience in ServiceNow development- 4 Years
• 3+ years experience with ITOM (CMDB, Discovery, Event Management, Service Mapping, CMP, Integration Hub, IRE)
• Strong technical understanding of the ServiceNow platform in general and Integration tools
• Experience working within Agile delivery methodology