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DESKTOP SUPPORT ENGINEER L2
Diverse Lynx
posted 3 weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customers information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve
- Technical hardware and software issues Installing software Troubleshoot application issues like IE, java etc.
- Troubleshoot internet connectivity, troubleshoot email clients, VPN, Printer troubleshooting VoIP and more
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers
- Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.
- Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area.
Employment Type: Full Time, Permanent
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What people at Diverse Lynx are saying
What Diverse Lynx employees are saying about work life
based on 337 employees
Strict timing
Monday to Friday
No travel
Day Shift
Diverse Lynx Benefits
Submitted by Company
Cafeteria 
Health Insurance Free Food Job Training Free Transport
Submitted by Employees
View more benefits 
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