Evalueserve - Manager - AI Automation - HR Processes (4-8 yrs)

Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With a presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients' business impact and strategic decision-making. Our team of over 4,500 talented professionals operates in countries such as India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets like Colombia, the Middle East, and the rest of Asia-Pacific.

Recognized by Great Place to Work- in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and meritocracy-based culture that prioritizes continuous learning and skill development, work-life balance, and equal opportunity for all.

At Evalueserve, we are committed to shaping a future ready enterprise that thrives on innovation, agility and impact. We believe HR must be at the forefront of this journey. As we embrace the next wave of digital evolution, we are looking for a dynamic HR Transformation

Manager to join our team and drive data driven decision-making across HR functions.

What will you be doing:

- Act as a key architect & driver of digital initiatives aimed at reengineering legacy global HR processes and build scalable AI-powered capabilities

- Assess current workflows and platforms (HRMS, ATS, LMS) to identify opportunities for API integrations, workflow automations or system upgrades

- Lead design, development and implementation of various AI agents and LLM models, and automation strategies for HR services including employee support, onboarding, attrition analysis and more

- Evaluate and deploy advances chatbots and conversational AI to improve employee engagement and HR service requests

- Identify technology gaps with global HR CoE Leaders and lead technical discovery workshops to translate opportunity areas into digital solution roadmaps

- Building automated, real-time HR dashboards, self-serve analytics platforms and data pipelines to provide actionable insights

- Champion digital adoption, support change management and advocate for technology solutions across global HR team

- Act as an advisor and thought partner to HR leadership to explore technologies (RPA, generative AI, predictive analytics) for potential adoption

What we are looking for:

- Graduate / Postgraduate degree in Computer Science / Engineering or related technical discipline from a reputed university

- 6+ years of experience in digital transformation, AI/ML deployment or intelligent automation. Projects in HR function is good to have.

- Proficiency in programming languages (Java, R, Python) & tools like Power BI, SQL, AI platforms (OpenAI, Microsoft Azure AI)

- Experience in conversational AI, low-code platforms (Power automate, UiPath) Voice bots, chatbots , Gen AI , Virtual agents and omnichannel agents is highly desirable. Strong understanding of machine learning algorithms, statistical modeling, and data analysis techniques

- Problem solving and solution design mindset with deep understanding of enterprise IT architecture and cloud platforms

Disclaimer: The following job description serves as an informative reference for the tasks you may be required to perform. However, it does not constitute an integral component of your employment agreement and is subject to periodic modifications to align with evolving circumstances.